Jennifer Johnson
Atlanta,GA
Summary
Dynamic operations leader with extensive experience at Chili's Bar & Grill, excelling in operational efficiency and team development. Proven track record in strategic planning and P&L management, driving customer satisfaction and enhancing service processes. Adept at building relationships and fostering high-performing teams through effective training and mentorship.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
Chili's Bar & Grill
Atlanta, GA
08.2020 - 03.2026
- Oversaw compliance : with health and safety regulations, ensuring a safe dining environment.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Achieved team goals through formalized training plans, coaching, and performance management.
Managing Partner
Chili’s Bar & Grill
Pace, FL
06.2016 - 08.2020
- Led operational strategy to enhance customer satisfaction and streamline service processes.
- Managed staff recruitment, training, and performance evaluations to foster a high-performing team.
- Oversaw daily operations, ensuring adherence to quality standards while maximizing operational efficiency.
Manager
Chili’s Bar & Grill
Pensacola, FL
04.2013 - 06.2016
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on operational procedures and customer service best practices.
- Developed and executed staff schedules to enhance efficiency during peak hours.
- Evaluated customer feedback to identify areas for service improvement and team training needs.
- Maintained professional, organized, and safe environment for employees and patrons.
Server and Bartender
Chili's Bar & Grill
Fort Walton Beach, FL
04.2009 - 04.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables effectively, ensuring timely order taking and delivery.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Bartender
Longhorn Steakhouse
Fort Walton Beach, FL
01.2006 - 04.2009
- Managed bar operations, ensuring timely service and high-quality customer experiences.
- Crafted and served specialty cocktails, maintaining consistent flavor profiles and presentation standards.
- Trained new staff on bartending techniques and customer service protocols to enhance team performance.
- Oversaw inventory management, ensuring adequate stock levels and minimizing waste through effective ordering practices.
Education
High School Diploma -
Booker T. Washington Magnet High School
Montgomery, ALSkills
- Operational efficiency
- Operations oversight
- Relationship building
- P&L management
- Strategic planning and execution
- Teamwork and collaboration
- Decision-making
- Management team building
- Financial oversight
- Training and development
Certification
Servsafe certified, also a proctor
Timeline
Director of Operations
Chili's Bar & Grill
08.2020 - 03.2026
Managing Partner
Chili’s Bar & Grill
06.2016 - 08.2020
Manager
Chili’s Bar & Grill
04.2013 - 06.2016
Server and Bartender
Chili's Bar & Grill
04.2009 - 04.2013
Bartender
Longhorn Steakhouse
01.2006 - 04.2009
High School Diploma -
Booker T. Washington Magnet High School