- Hiking
- Crafting and DIY Projects
- Personal Development and Self-Improvement
Jennifer Johnson
Auburn,WA
Summary
Self-motivated, Detail-oriented and multitasker Logistics Coordinator with over 7 years of experience managing customer accounts, meeting their needs and identifying areas of improvement and providing solutions. Ability to cultivate customer relationships through continuous communication. Expertise in customer service, account management, processes and shipping documentation.
Overview
12
12
years of professional experience
Work History
Ocean Supervisor - Import/Export Supervisor
DHL Global Forwarding
Renton, WA
06.2022 - Current
- Oversaw daily operations to ensure timely and accurate shipments.
- Implemented process improvements that enhanced workflow efficiency.
- Trained and mentored team members to foster skill development.
- Coordinated cross-functional communication for seamless logistics execution.
- Analyzed operational data to identify trends and optimize performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Ocean Import/Export Customer Service Specialist
DHL Global Forwarding
Renton, WA
01.2020 - 06.2022
- Responsible for Account Management
- Management customer inventory and audit inventory reports from each CFS location
- Process and prepare shipments for export
- Provide weekly reports to customer on performance to ensure compliance
- Manage and monitor import shipments from end to end and ensuring internal and external KPIs are met
Customer Service/BPO Specialist
DHL Global Forwarding
Renton, WA
01.2019 - 01.2020
- Drive key performance and Operational Process Improvement
- Customer Complaint Management, Operational Irregularities
- Drive department performance to meet KPIs; internal & external
- Customer survey calls to help identify areas of improvement and opportunities to improve
- Support air and ocean import/export departments as needed.
Ocean Import Specialist
DHL Global Forwarding
Renton, WA
01.2014 - 01.2019
- Manage import shipments from all international locations
- Responsible for managing and monitoring import shipments to ensure customer needs are met
- Work closely with ocean carriers, brokers and drayage companies to ensure proper documentation is provided and received for each shipment to avoid delays
- Resolve customer inquiries involving their shipments by providing solutions to achieve the best possible outcome to meet their needs
Skills
- Excellent communication skills
- Outstanding organization skills, multitasking and critical thinking with problem solving abilities
- Proficient in MS Office (Word, Excel, Powerpoint)
- Goal oriented
- Customer service
- Attention to detail
- Priority management
- Adaptability and flexibility
- Cargowise software experience
- Documentation and reporting
Interests
Timeline
Ocean Supervisor - Import/Export Supervisor
DHL Global Forwarding
06.2022 - Current
Ocean Import/Export Customer Service Specialist
DHL Global Forwarding
01.2020 - 06.2022
Customer Service/BPO Specialist
DHL Global Forwarding
01.2019 - 01.2020
Ocean Import Specialist
DHL Global Forwarding
01.2014 - 01.2019
AWARDS AND HONORS
First Choice Award, Recognized for driving performance and meeting critical deadlines