Jennifer Jones
Roswell,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Luckys Burger And Brew
06.2022 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Wafflehouse
10.2018 - 06.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Arts - Liberal Arts
St Leo University
Atlanta05.1999
Timeline
Server
Luckys Burger And Brew
06.2022 - Current
Server
Wafflehouse
10.2018 - 06.2022
Associate of Arts - Liberal Arts
St Leo University
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