Jennifer Jones
Nettleton,MS
Summary
Results-driven Mental Health Therapist successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with families and community supports. Natural leader and analytical problem-solver with articulate communication style.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Director
Health Connect America
Saltillo , MS
12.2022 - Current
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Monitored performance metrics to evaluate effectiveness of programs.
- Directed staff training on technical aspects of programming activities.
- Developed strategies to increase public awareness of the organization's services.
- Supported marketing efforts by providing content for promotional materials.
- Maintained communication with clients throughout their involvement in the program.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Developed individualized treatment plans for clients based on their needs and preferences.
- Collaborated with other professionals such as psychiatrists, psychologists, social workers and medical personnel to coordinate care for clients.
- Maintained accurate documentation of client progress within the Electronic Health Record system.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Ensured that all safety protocols were followed at all times in the facility.
- Investigated complaints from clients or families concerning their care or treatment.
- Participated in quality improvement initiatives aimed at enhancing outcomes for clients served by the facility.
Therapist III
Millcreek of Pontotoc
Pontotoc , MS
05.2021 - 11.2022
- Evaluated progress against goals for all patients.
- Responded to emergency situations and provided crisis support.
- Documented staff information, service plans, treatment reports and progress notes.
- Met with up to 9 to 10 patients weekly with presenting problems such as mood disorders.
- Tracked incoming patient information, intervention plans and patient responses to treatment.
- Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
- Performed therapy sessions with well-coordinated and safety-oriented approach.
- Provided education to patients and relatives regarding conditions and treatments.
- Stayed up to date on latest treatment plans and condition-based research.
- Facilitated group therapy sessions relating to various therapies 3 times weekly.
- Prepared reports documenting mental health assessments and suggested appropriate therapies to aid in treatment.
Director of Residential Services
Southern Christian Services for Children & Youth
109 Crane Street , MS
04.2017 - 03.2021
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Enhanced therapeutic group home operations by realigning procedures targeting therapeutic foster children and youth.
- Maintained institutional solvency with current, accurate and fully compliant financial records.
- Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
- Directed, coordinated and evaluated activities of personnel, including support staff within therapeutic group home setting.
- Prioritized and organized tasks to efficiently accomplish goals.
- Conducted evaluations and reviews for 14 employees.
MYPAC Supervisor II
Youth Villages
Tupelo , MS
11.2015 - 03.2017
- Resolved consumer complaints and provided feedback in response to complaints.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved consumer complaints.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Provided ongoing training to address staff needs.
- Conducted evaluations and reviews for 5 employees.
- Coached and mentored 5 staff members through constructive feedback to develop long-term career goals.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
MYPAC Program Manager
Mississippi Children's Home Services
Tupelo , MS
12.2014 - 10.2015
- Mitigated learning hurdles and instructed clinical personnel in problem-solving, social skills and decision-making through implementation of clinical specific learning aids and methods.
- Eliminated learning gaps and effectively provided instruction on conflict resolution, social skills and decision making by utilizing various teaching aids and motivational strategies.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Delivered detailed reports including clear spreadsheet data and other visuals.
- Oversaw completion of productivity goals and educated employees on established company processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
- Mediated between clients and community to boost communication and enhance client satisfaction.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
MYPAC Therapist
Mississippi Children's Home Services
Tupelo , MS
02.2013 - 12.2014
- Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy
- Collaborated with multidisciplinary team to determine effective treatment plans.
- Tracked all incoming patient information, intervention plans and patient responses to treatment.
- Performed comprehensive behavior assessments for each patient.
- Documented staff information, including service plans, treatment reports and progress notes.
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
- Met with up to 30 patients weekly with presenting problems such as mood disorders.
- Responded to emergency situations and provided crisis support.
- Evaluated progress against goals for all patients.
- Exceeded consumer satisfaction by finding creative solutions to problems.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Geriatric Therapist
Region IV Mental Health Center
Corinith , MS
04.2012 - 02.2013
- Verified that elderly patients felt welcomed in compassionate care setting by employing well-honed listening and communication skills.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Spoke with geriatric patients and caregivers, asking questions to determine illnesses, conditions and current medications.
Elderly Psycho-Social Supervisor
Region IV Mental Health Center
Corinth , MS
08.2010 - 04.2012
- Managed delivery of social services for 110 geriatric residents in need of cognitive stimulation.
- Assessed each resident's psychosocial needs.
- Collaborated with team members to identify and accomplish agency objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
Youth Service Case Manager
Region III Mental Health Center
Tupelo , MS
02.2005 - 08.2010
- Advocated for over 75 children in court settings and to potential parents.
- Conducted visitations each week to assess well-being and environmental conditions for each child.
- Met with children to ensure comprehensive happiness and success.
- Reviewed parent and child information and records to check eligibility of services.
- Developed system of organization to keep detailed client and case contact and activity records.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Met with clients to determine necessary services and make treatment recommendations.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Interviewed clients to assess situations, capabilities and problems.
- Conferred with clients to discuss options and goals for various services.
- Coordinated between various entities to manage cases.
- Identified appropriate community resources and provided referrals for services.
Eligibility Worker I
Lee County Department of Human Services
Tupelo , MS
06.2003 - 02.2005
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Processed benefits applications, including documents for food stamps and medical assistance.
- Called applicants to set up appointments and explain benefits processes.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Master of Science - Human Services Counseling Studies
Capella University
Minneapolis, MN03.2012
Bachelor of Arts - Sociology
Lane College
Jackson, TN04.2003
High School Diploma -
Nettleton High School
Nettleton, MS05.1995
Skills
- Planning and coordination
- Planning
- Microsoft Office
- People skills
- Team management
- Relationship building
- Decision-making
- Training & Development
- Friendly, positive attitude
- Working collaboratively
- Multitasking
- Reliable and trustworthy
- Data management
- Project planning
Certification
- Certified Mental Health Therapist, Mississippi Department of Mental Health
Timeline
Program Director
Health Connect America
12.2022 - Current
Therapist III
Millcreek of Pontotoc
05.2021 - 11.2022
Director of Residential Services
Southern Christian Services for Children & Youth
04.2017 - 03.2021
MYPAC Supervisor II
Youth Villages
11.2015 - 03.2017
MYPAC Program Manager
Mississippi Children's Home Services
12.2014 - 10.2015
MYPAC Therapist
Mississippi Children's Home Services
02.2013 - 12.2014
Geriatric Therapist
Region IV Mental Health Center
04.2012 - 02.2013
Elderly Psycho-Social Supervisor
Region IV Mental Health Center
08.2010 - 04.2012
Youth Service Case Manager
Region III Mental Health Center
02.2005 - 08.2010
Eligibility Worker I
Lee County Department of Human Services
06.2003 - 02.2005
Master of Science - Human Services Counseling Studies
Capella University
Bachelor of Arts - Sociology
Lane College
High School Diploma -
Nettleton High School
- Certified Mental Health Therapist, Mississippi Department of Mental Health
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