Jennifer Jones
Dudley,NC
Summary
With a dynamic background at Wayne Memorial Hospital/UNC Health Wayne, I excel in emergency nursing and leadership, guiding teams through high-pressure situations with adept crisis management and strong interpersonal skills. My career is marked by encouraging teamwork, enhancing patient safety/satisfaction, and driving continuous improvement, ensuring professional growth and superior care delivery.
Overview
26
26
years of professional experience
1
1
Certification
Work History
RN Clinical Manager, Emergency Department
UNC Health Wayne
11.2022 - Current
- Coordinated recruitment efforts to attract top talent.
- Streamlined communication processes to foster transparency among hospital departments.
- Resolved teammate conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved patient satisfaction scores by focusing on customer service protocols and training in patient experience techniques.
- Conducted performance evaluations to identify areas for teammate growth.
- Streamlined workflows by identifying bottlenecks in throughput and implementing appropriate solutions (Vertical Treatment, Provider in Triage).
RN Staff Nurse, Peri Anesthesia
UNC Health Wayne
10.2020 - 11.2022
- Provided patient education on managing health conditions and post-discharge care.
- Monitored vital signs using advanced telemetry systems to ensure patient stability.
- Utilized infusion pumps to deliver medications and fluids to patients efficiently.
- Performed IV insertions and maintenance to ensure proper medication administration.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
RN Clinical Supervisor, Emergency Department
UNC Health Wayne
02.2015 - 10.2020
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
RN Staff Nurse, Emergency Department
Wayne Memorial Hospital
01.2000 - 02.2015
RN Staff Nurse, Telemetry Unit
Wayne Memorial Hospital
08.1999 - 01.2000
Education
Bachelor of Science - Nursing
East Carolina University
Greenville, NC06-1999
Skills
- Strong emergency nursing knowledge
- Ability to guide and mentor staff in best practices and evidence-based care
- Crisis management and rapid decision-making skills in high-pressure situations
- Strong interpersonal and communication skills to foster collaboration and teamwork
- Ability to handle conflict resolution and promote a positive work culture
- Effective staff supervision and mentoring to ensure professional development
- Coordination with other units/departments to ensure smooth patient flow
- Staffing and scheduling to maintain adequate coverage
- Leading the team during disasters and mass casualty events
- Encouraging a culture of continuous improvement and accountability
- Adherence to infection control and patient safety protocols
Affiliations
- Spring Creek High School Athletic Booster Club Treasurer
- StageStruck: The Young People's Own Theatre
Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Basic Cardiac Life Support Certification (BLS)
- Pediatric Advanced Life Support Certification (PALS)
- Crisis Prevention Intervention (CPI)
- Advanced Stroke Life Support (ASLS)
Timeline
RN Clinical Manager, Emergency Department
UNC Health Wayne
11.2022 - Current
RN Staff Nurse, Peri Anesthesia
UNC Health Wayne
10.2020 - 11.2022
RN Clinical Supervisor, Emergency Department
UNC Health Wayne
02.2015 - 10.2020
RN Staff Nurse, Emergency Department
Wayne Memorial Hospital
01.2000 - 02.2015
RN Staff Nurse, Telemetry Unit
Wayne Memorial Hospital
08.1999 - 01.2000
Bachelor of Science - Nursing
East Carolina University
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