Jennifer Jones
Summary
I seek a challenging position in which I can learn and grow my customer service experiences.
Customer service call center, Using Microsoft office Exceptional reliability and work Ethic Adept at coaching, mentoring and team building
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Kwik Trip
01.2010 - Current
- Waiting on customers, stocking, cooking, pre-work for kitchen
- Help with training new coworkers
- Making sure guests find everything they need when stopping in
- If something is wrong making it right for the guest
Care team rep float
Associated Physicians
Madison, WI
01.2022 - 03.2025
- Scheduling, check people in and out from appointments
- Sending messages back to the proper department
- Pre-registration, contacting patients to verify their information in the system is correct for upcoming appointments
- Training new people and helping make sure HIPAA is followed thru everyday work
Customer Service
UW Hospital & Clinics
01.2004 - 01.2022
- Taking call and answering questions regarding their bills
- Government specialist, talking with insurance companies to resolve problems on claims
- Fixing and helping with updating team members on any changes in processing of claims
- Helped train fellow coworkers
Education
High School Diploma -
Lodi High School
Lodi, WIAssociate Degree - Accounting
MATC-Truax
Madison, WI05-2000
Skills
- Customer Service
- Microsoft office
- Epic
- Cash handling
- Scheduling
- Friendly, positive attitude
- Multitasking
- Calm under pressure
Area Of Expertise
- Customer Service
- Microsoft office
- Epic
- Cash handling
- Scheduling
Timeline
Care team rep float
Associated Physicians
01.2022 - 03.2025
Kwik Trip
01.2010 - Current
Customer Service
UW Hospital & Clinics
01.2004 - 01.2022
High School Diploma -
Lodi High School
Associate Degree - Accounting
MATC-Truax
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