- Crafting and DIY Projects
- Reading
- I enjoy helping others and giving back to the community
Jennifer Jones
Lexington
Summary
Dedicated customer service professional with proven skills in problem resolution, active listening, and data entry. Committed to enhancing customer satisfaction and managing high-stress situations effectively.
Results-driven customer service representative with strong critical thinking and computer proficiency. Experienced in processing orders, managing customer inquiries, and collaborating with teams to improve service quality and operational efficiency.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Vendors Supply Inc
Columbia, SC
05.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and ensured timely delivery of products.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Provided product information and troubleshooting support to clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Receptionist Administrator
Vendors Supply Inc
Columbia, SC
02.2024 - 05.2025
- Maintained organized filing systems, ensuring easy access to important documents and records.
- Handled incoming calls, providing accurate information and addressing customer inquiries effectively.
- Supported administrative tasks, including data entry and payment processing
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with the accounts payable and accounts receivable team on various projects to achieve department goals and improve overall efficiency.
Accounts Payable Administrator
G&P Trucking Company
Gaston, SC
08.2007 - 12.2018
- Processed invoices accurately and timely, ensuring compliance with company policies.
- Reconciled vendor statements to maintain accurate accounts payable records.
- Collaborated with cross-functional teams to resolve payment discrepancies efficiently.
- Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
- Communicated with other departments to verify purchases.
- Maintained accurate financial records with diligent data entry of invoices and expense reports.
Payroll Specialist
G&P Trucking Company
Gaston, SC
01.2004 - 07.2007
- Processed payroll for over 300 employees using S2K and Great Plains software, ensuring timely and accurate disbursements.
- Managed employee timekeeping records, verifying accuracy to resolve discrepancies efficiently.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
Education
GED -
Swansea High School
Swansea07-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Order processing
Interests
Timeline
Customer Service Representative
Vendors Supply Inc
05.2025 - Current
Receptionist Administrator
Vendors Supply Inc
02.2024 - 05.2025
Accounts Payable Administrator
G&P Trucking Company
08.2007 - 12.2018
Payroll Specialist
G&P Trucking Company
01.2004 - 07.2007
GED -
Swansea High School