Open To Work
Jennifer Jones
Muskogee,OK
Summary
Results-driven retail leader with over 20 years of experience in management. Expertise in staff training, inventory control, and strategic merchandising, enhancing operational efficiency and customer satisfaction. Proven ability to foster strong client relationships and optimize store performance. Committed to driving revenue growth and improving team productivity in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Discount Tobacco
Mesquite, Texas
03.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management.
- Supervised daily store operations and team performance.
- Trained staff on customer service and product knowledge.
- Oversaw sales activities to ensure customers received high-quality service and products.
- Handled customer inquiries and resolved issues promptly.
- Resolved customer complaints by empathetically listening, recording details, and providing tailored solutions.
- Restocked merchandise and ensured optimal inventory levels.
- Maintained inventory by checking merchandise to determine levels.
- Collaborated with management on strategic sales initiatives.
- Assisted in creating promotional displays to attract customers.
- Monitored compliance with company policies and procedures.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reconciled discrepancies in daily cash handling procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Executed business strategies that increased revenue and expanded market reach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Front End Supervisor
Walmart
Rockwall, Texas
08.2002 - 01.2021
- Supervised daily operations and maintained store standards for customer satisfaction.
- Trained and mentored staff to enhance team productivity and service quality.
- Implemented safety protocols to promote a secure shopping environment for all.
- Assisted with scheduling to optimize workforce efficiency during peak hours.
- Facilitated interdepartmental communication to enhance store performance.
- Resolved customer inquiries and complaints to maintain positive shopping experiences.
- Monitored sales floor activities to ensure compliance with company policies and procedures.
- Trained new employees in customer service techniques and store policies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Compiled weekly reports on front-end activities, including sales volume, transaction counts, and average transaction size.
- Assisted management team in developing operational strategies that improved overall store performance.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Identified departmental improvement opportunities and implemented effective solutions.
- Welcomed large volume of guests and improved overall customer service.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Conducted regular performance evaluations of front end personnel.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Maintained accurate records of inventory, sales, and employees.
- Processed returns and exchanges according to company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Counted cash in registers at the end of each shift to ensure accuracy.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Managed daily operations, client relations and IT.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built lasting client relationships by organizing and planning sales events.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Store Manager
Exxon Company USA
Dallas, TX
03.1997 - 07.2001
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Trained and supervised staff on customer service best practices and operational procedures to improve service quality.
- Implemented promotional strategies that increased customer engagement and sales performance.
- Resolved customer inquiries and issues efficiently to ensure satisfaction.
- Developed staff schedules to optimize coverage during peak hours and events.
- Monitored financial transactions and maintained accurate cash handling procedures.
- Collaborated with corporate teams to align store objectives with company goals.
- Recruited and trained new employees to improve team productivity.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical counts to reduce stock discrepancies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to identify areas for operational improvement.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system by adding new products and promotional offers to ensure accurate sales processing.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Implemented efficient systems for tracking stock movement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Some College (No Degree) - Ordained Minster
Universal Life Church
On Line Course06-2021
High School Diploma -
Garland
Garland, TXSkills
- Inventory management
- Strategic merchandising
- Visual merchandising
- Pricing and markdowns
- Transaction processing
- POS systems
- Operations
- Cash auditing
- Team leadership
- Staff training
- Customer service
- Customer relations
- Problem-solving
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$42000/yr - $92000/yrTimeline
Assistant Store Manager
Discount Tobacco
03.2022 - Current
Front End Supervisor
Walmart
08.2002 - 01.2021
Store Manager
Exxon Company USA
03.1997 - 07.2001
Some College (No Degree) - Ordained Minster
Universal Life Church
High School Diploma -
Garland