Results-driven General Manager with expertise in operations management, team building, and customer engagement. Proven track record in analyzing sales data and implementing training programs to enhance service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
General Manager
Popeyes® Louisana Kitchen
Miami, Fl
06.2024 - Current
Oversaw daily operations, ensuring compliance with health and safety regulations.
Managed staff scheduling to optimize coverage during peak hours.
Implemented training programs for new employees to enhance service quality.
Analyzed sales data to identify trends and improve menu offerings.
Developed marketing strategies to increase local brand awareness and customer engagement.
Streamlined inventory management processes, reducing waste and improving cost efficiency.
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
Miami, Fl
01.2024 - 06.2024
Supervised daily store operations, ensuring efficient workflow and customer satisfaction.
Trained and mentored new staff on company policies and customer service best practices.
Managed inventory levels, optimizing stock availability and minimizing discrepancies.
Implemented visual merchandising strategies to enhance product presentation and increase sales.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Store Manager
Oreilly Auto Pats
Shreveport, LA
09.2020 - 01.2024
Assisted in developing promotional materials, driving store traffic and boosting product awareness.
Analyzed sales trends to identify opportunities for process improvements and inventory management.
Collaborated with upper management on strategic planning initiatives to achieve business goals.