Jennifer Kahn
Mount Olive,NC
Summary
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
7
7
years of professional experience
Work History
Retail Sales
Ashley's Homestore
Goldsboro, NC
2023.05 - 2024.07
- Provided customer service support for retail sales of products.
- Exceeded sales objectives, delivered outstanding and comprehensive service to clients throughout sales process, understood client objectives and created proposals to achieve goals.
- Organized merchandise displays to promote sales.
- Maintained detailed records of all sales activity, such as contacts made, presentations conducted, and orders secured.
- Attended industry events in order to stay abreast of current trends in retail display design.
- Negotiated prices and terms of sales contracts with clients.
People Manager
McDonald's
Mount Olive , NC
2018.04 - 2023.05
- Developed and implemented hiring processes for new employees.
- Conducted performance reviews to ensure team members were meeting expectations.
- Provided guidance and coaching to team members on how to improve their job performance.
- Managed recruitment activities such as sourcing resumes, interviewing candidates, onboarding new hires.
- Ensured compliance with all applicable laws, regulations and company policies and procedures.
Call Center Representative
Bank of America, Customer Service Contact Centers
Johnson City, TN
2017.12 - 2019.02
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Researched customer inquiries and resolved issues efficiently.
- Maintained an up-to-date knowledge of bank products, services, policies, and procedures.
- Performed data entry tasks to update customer records in the system accurately.
- Identified suspicious activity or fraud attempts on customer accounts.
- Provided guidance to customers regarding online banking features and functions.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Identified transaction errors when debits and credits did not balance.
- Performed special services for customers, ordering bank cards and checks.
Education
Journeyman - 2 Year Apprenticeship of Culinary Arts
Wake Technical Community College
Raleigh, NC2009-01
Some College (No Degree) - Business Operations Management
America Council of Education
Skills
- Customer relationship management (CRM)
- Documentation and reporting
- Verbal and written communication
- Retail sales professional
- Brand awareness
- Design support
- Computer skills
- Top-rated sales performance
- Sales floor monitoring
Timeline
Retail Sales
Ashley's Homestore
2023.05 - 2024.07
People Manager
McDonald's
2018.04 - 2023.05
Call Center Representative
Bank of America, Customer Service Contact Centers
2017.12 - 2019.02
Journeyman - 2 Year Apprenticeship of Culinary Arts
Wake Technical Community College
Some College (No Degree) - Business Operations Management
America Council of Education