Jennifer Kangas
Phoenix,AZ
Summary
Professional guide with strong expertise in leading adventure activities, ensuring safety, and delivering exceptional outdoor experiences. Known for effective teamwork, adaptability, and results-driven approach. Skilled in navigation, first aid, and customer communication. Reliable, resourceful, and ready to enhance any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Outdoor Adventure Guide
Desert Mountain Club
10.2022 - Current
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted with adventure education trip preparation by rigging rafts, preparing food, and planning routes.
Wrangler
Dunton Hot Springs
06.2022 - 09.2022
- Guide Clients on Horseback through the backcountry of the San Juan Mountains
- Supervised safety procedures during horse rides and interactions to provide safe and enjoyable ranch stays for guests.
- Provided essential first aid treatment for injured horses, addressing health concerns promptly to minimize recovery time.
- Maintained cleanliness and safety of corrals and horse facilities.
- Evaluated horse behavior patterns to develop tailored training strategies that improved overall performance levels.
- Facilitated equine therapy sessions to support emotional healing through interaction with horses in a controlled setting.
- Enhanced guest experience with engaging trail rides, incorporating local history and wildlife information.
- Optimized the use of available resources by repurposing materials whenever possible to reduce waste without compromising quality standards.
- Implemented successful horsemanship clinics, sharing knowledge on various riding disciplines and techniques.
- Coordinated schedules for staff members, ensuring adequate coverage during peak seasons and special events.
- Demonstrated strong commitment to continuous learning by attending industry conferences, workshops, and training sessions in order to stay current on best practices and trends.
- Managed inventory of tack, feed, and supplies to ensure availability for daily operations.
- Successfully maintained high retention rates among both customers returning seasonally and repeat bookings from local riding clubs.
- Assisted in the design of training programs to meet individual horse needs, promoting optimal performance levels.
- Efficiently managed administrative tasks such as record-keeping, billing, scheduling appointments, and event planning.
- Maintained inventories and supplies for [Number] animals' care plans and habitats.
- Collaborated with team members to create enjoyable and memorable experiences for all ranch visitors.
- Conducted comprehensive assessments of client needs before matching them with appropriate horses or activities.
- Promoted a positive atmosphere by fostering teamwork among staff members while focusing on safety protocols.
- Maintained a clean and organized stable environment, ensuring the comfort and well-being of horses and guests.
- Observed animals and notified supervisor of signs of illness.
- Maintained condition of stock horses used to herd cattle.
- Increased productivity of horse care for better equine health.
- Mentored junior wranglers in best practices for animal care, equipment maintenance, customer service skills.
Wrangler
Desert Mountain
12.2021 - 05.2022
- Guide Clients on Horseback through the Sonoran Desert
- Supervised safety procedures during horse rides and interactions to provide safe and enjoyable ranch stays for guests.
- Provided essential first aid treatment for injured horses, addressing health concerns promptly to minimize recovery time.
- Maintained cleanliness and safety of corrals and horse facilities.
- Evaluated horse behavior patterns to develop tailored training strategies that improved overall performance levels.
- Facilitated equine therapy sessions to support emotional healing through interaction with horses in a controlled setting.
- Enhanced guest experience with engaging trail rides, incorporating local history and wildlife information.
- Optimized the use of available resources by repurposing materials whenever possible to reduce waste without compromising quality standards.
- Coordinated schedules for staff members, ensuring adequate coverage during peak seasons and special events.
- Managed inventory of tack, feed, and supplies to ensure availability for daily operations.
- Successfully maintained high retention rates among both customers returning seasonally and repeat bookings from local riding clubs.
- Assisted in the design of training programs to meet individual horse needs, promoting optimal performance levels.
- Conducted comprehensive assessments of client needs before matching them with appropriate horses or activities.
- Mentored junior wranglers in best practices for animal care, equipment maintenance, customer service skills.
Horsemanship Staff
Turn About Ranch
03.2020 - 12.2021
- Guide and teach troubled teens all things Horsemanship
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Educated family members and support systems on the benefits of equine therapy, fostering a comprehensive understanding of program goals.
- Facilitated equine therapy sessions to support emotional healing through interaction with horses in a controlled setting.
- Implemented innovative techniques in equine therapy to expedite injury healing times without compromising long-term health outcomes.
- Participated in ongoing professional development opportunities to stay current with best practices in recreational therapy.
- Contributed to the development of policies and protocols to optimize the safety and effectiveness of airborne respiratory therapy services.
- Actively participated in the development and implementation of marketing strategies that raised awareness about the benefits of cryotherapy and increased client base.
- Collaborated with veterinarians on regular check-ups, helping to ensure optimal equine health.
- Used experiential workshops to help individuals understand principles of art therapy.
- Participated in continuous education courses to stay current with advancements in respiratory therapy practices and technologies.
- Facilitated group therapy sessions to promote social interaction and collaborative problem-solving among peers with similar challenges.
Education
Associate of Applied Science - Psychology
Lansing Community College
Lansing, MI06-2006
Skills
- Feeding and caring for livestock
- Maintaining fencing
- Providing doctoring to livestock
- Performing husbandry duties
- Teaching horsemanship skills
- Horse training
- Group leadership
- Route planning
- Conflict resolution
- Leave no trace principles
- Emergency response training
- Wilderness navigation
- Outdoor survival skills
- Team building exercises
- Wildlife identification
Certification
- Wilderness First Responder
- Commercial Drivers License
- CPR and First Aid
- Phlebotomy
- Leave No Trace Instructor Level 1
- Certified Interpretive Guide
- Master Naturalist (In Progress)
Hobbies and Interests
- Hiking
- Mountain biking
- Reading
Timeline
Outdoor Adventure Guide
Desert Mountain Club
10.2022 - Current
Wrangler
Dunton Hot Springs
06.2022 - 09.2022
Wrangler
Desert Mountain
12.2021 - 05.2022
Horsemanship Staff
Turn About Ranch
03.2020 - 12.2021
- Wilderness First Responder
- Commercial Drivers License
- CPR and First Aid
- Phlebotomy
- Leave No Trace Instructor Level 1
- Certified Interpretive Guide
- Master Naturalist (In Progress)
Associate of Applied Science - Psychology
Lansing Community College
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