Jennifer Kapusta
Lee
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
Azalea City Animal Hospital
Valdosta, GA
10.2025 - Current
- Greeted clients and visitors, ensuring a welcoming atmosphere at front desk.
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments and coordinated veterinary services for optimal client satisfaction.
- Processed patient information and maintained accurate medical records using practice management software.
- Maintained cleanliness and organization of reception area, enhancing overall clinic appearance.
- Collaborated with veterinary team to streamline communication and improve workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Certified Veterinary Technician
Caring Hands Animal Hospital Support Services
Live Oak, FL
03.2021 - 06.2023
- Greeted clients and visitors, ensuring a welcoming atmosphere at front desk.
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments and coordinated veterinary services for optimal client satisfaction.
- Processed patient information and maintained accurate medical records using practice management software.
- Maintained cleanliness and organization of reception area, enhancing overall clinic appearance.
- Collaborated with veterinary team to streamline communication and improve workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Science - Veterinary Technology
Macomb Community College
Warren, MI05.2000
BBA - Accounting And Finance
Ferris State University
Big Rapids, MI02.1993
Timeline
Receptionist
Azalea City Animal Hospital
10.2025 - Current
Certified Veterinary Technician
Caring Hands Animal Hospital Support Services
03.2021 - 06.2023
Associate of Science - Veterinary Technology
Macomb Community College
BBA - Accounting And Finance
Ferris State University