Jennifer Kasouf
Licensed Insurance Agent
Powell,OH
Summary
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Licensed Insurance Agent
Fetch Pet Insurance
12.2022 - Current
- Met one on one with clients in an animal shelter we were partnered with.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products like Wellness after identifying their pets needs and requirements.
Licensed Service Lead
Root Insurance
03.2018 - 12.2022
- Skilled at working independently and collaboratively in a team environment providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, working in retention, escalation, and Department of Insurance complaints.
- Assisted all new hires with training for job role and insurance licensing.
Insurance Customer Service Representative
Nationwide Insurance Company
11.2016 - 03.2018
- Managed high call volume effectively, ensuring prompt response times while maintaining quality of service, professionalism, and empathy provided to callers.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Restaurant/Bartender Shift Manager
Bar
01.2002 - 11.2016
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Education
GED -
Columbus State Community College
Columbus, OH 05.2001 -
Skills
Insurance sales expertise
Client relationship management
Goal oriented approach
Sales strategy development
Customer service
Insurance product expertise
Client retention
Animal Care and Support in the Rescue Community
New agent training and development
Timeline
Licensed Insurance Agent
Fetch Pet Insurance
12.2022 - Current
Licensed Service Lead
Root Insurance
03.2018 - 12.2022
Insurance Customer Service Representative
Nationwide Insurance Company
11.2016 - 03.2018
Restaurant/Bartender Shift Manager
Bar
01.2002 - 11.2016
GED -
Columbus State Community College
05.2001 -
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