Jennifer Kavanaugh
Customer Service Representative
Greenville,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
41
41
years of professional experience
Work History
Bakery Team Lead
Nothing bundt Cakes
Greenville, NC
10.2022 - Current
- Led team in daily bakery operations and ensured product quality.
- Trained new staff on baking techniques and customer service standards.
- Maintained cleanliness and organization of workspaces to meet health standards.
- Supervised and trained new employees on proper baking techniques and safety regulations.
Car Detailer
Enterprise Holdings
Elk River, MN
01.2022 - 10.2022
- Cleaned and polished vehicles to meet Enterprise Holdings' quality standards.
- Collaborated with team members to ensure efficient workflow during peak times.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
Shipping clerk
Decopac
Anoka, MN
06.2021 - 12.2021
- Maintained organized inventory records using warehouse management systems.
- Streamlined packing processes to enhance workflow and reduce delays.
- Selected and picked customer orders accurately from designated locations.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Utilized scanning equipment for picking, packing and shipping orders.
- Achieved productivity and accuracy standards to meet company guidelines.
- Cleaned and organized aisles, work stations, and floors to promote operational efficiency.
- Utilized RF scanner to accurately locate and pick various products from warehouse shelves.
- Demonstrated attention to detail in selecting correct item sizes, colors, and quantities.
Courier
Bon Secours Hospital
Franklin, VA
11.2020 - 05.2021
- Delivered medical supplies across hospital departments efficiently.
- Operated hospital vehicles following traffic regulations and safety standards.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Coordinated parcel delivery using strong time management skills.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
Cashier
Follett Corporation
Murfreesboro, NC
06.2019 - 03.2020
- Distribute and receive books to and from college students.
- Processed customer transactions quickly and accurately.
- Maintained a clean and organized checkout area.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Market Associate
Delhaize America dba Food Lion
Hertford, NC
06.2018 - 05.2019
- Monitored product expiration dates and removed outdated items promptly.
- Maintained cleanliness of equipment, following sanitation regulations.
- Assisted fellow team members with tasks such as unloading trucks and restocking shelves, when needed.
- Prepared meat products for packaging and display in the case.
- Adhered to food safety regulations during all preparation tasks.
- Weighed, packaged, priced and labeled items for sale in the department.
- Performed other duties as assigned by management such as stocking frozen foods section or helping out other departments during peak hours.
- Cleaned equipment such as knives, slicers, grinders, scales, wrapping machines.
Front counter person
McDonalds
Pinconning, MI
12.2016 - 04.2017
- Greeted customers warmly and took orders efficiently at front counter.
- Prepared food items according to company standards and safety guidelines.
- Handled cash transactions accurately and processed payments quickly.
- Prepared specialty drinks such as smoothies, frappes, lattes.
- Handled daily opening and closing duties according to established procedures.
- Maintained cleanliness of work environment including counter areas and dining area.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Customer Service Representative
Horseloverz
Hazleton, PA
07.2013 - 06.2014
- Online and telephone customer service, order taking, data entry, Inventory
- Assisted customers with product inquiries and order placements.
- Handled customer complaints and resolved issues effectively.
- Processed returns and exchanges according to company policies.
- Managed inventory levels by tracking stock availability.
- Utilized CRM software to document customer interactions and feedback.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Rep
Sallie Mae
Hanover Twp., PA
05.2013 - 07.2013
- Assisted customers with inquiries about student loans and financial aid options.
- Resolved customer complaints by providing timely and effective solutions.
- Educated customers on repayment options and loan terms to ensure understanding.
- Handled high call volumes while maintaining professionalism and empathy in communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Assistant Manager
Tom Thumb Food Stores
Big Pine Key, FL
04.2011 - 10.2012
- Cashier, Inventory, Ordering, Receiving, Recordkeeping
- Promoted from cashier to Assistant Manager, April, 2012
- Coordinated inventory management and ensured product availability on shelves.
- Oversaw cash handling and maintained accurate registers during shifts.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Carones Market
Freeland, PA
08.2010 - 02.2011
- Cashier, Reconcile cash drawer, Cleaning, Customer service
- Assisted customers with product inquiries and store navigation.
- Promoted loyalty programs to enhance customer engagement and retention.
- Balanced cash drawer at end of shifts to ensure accuracy.
- Maintained a clean work area, including wiping down counters and cleaning spills immediately.
- Processed customer orders and payments with POS system or cash register.
Shipping Clerk
J & J Flock, Inc.
Easton, Pennsylvania
09.1996 - 05.1997
- Maintained accurate inventory records using warehouse management software.
- Coordinated with transportation companies to schedule timely pickups and deliveries.
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Filed shipping paperwork
Traffic Manager
U.S. Intec, Inc.
North Branch, NJ
07.1990 - 09.1996
- Resolved shipping issues promptly by communicating with carriers and customers.
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
- Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Maintained accurate records of all outgoing freight activities.
- Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Proficient in Microsoft Office Suite.
Customer Service Rep
Allstate Insurance Co.
Bridgewater, NJ
01.1986 - 07.1990
- Code and enter Auto New Business, Answer phones and enter policy changes, Customer Service Trained in all aspects of Auto Insurance
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Teller
Hudson City Savings Bank
Chatham Township, NJ
03.1985 - 12.1985
- Received and counted cash deliveries.
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer and balanced daily transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Entered transactions into computer and issued customer receipts.
- Reconciled cash and checks against computer records at end of shift.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Education
High School Diploma - Required studies with emphasis on College Prep
Watchung Hills Regional H.S.
Warren, NJSkills
- Customer relationship management
- Order fulfillment
- CRM software
- Data entry
- Inventory management
- Cash handling
- Problem solving
- Time management
- Effective communication
- Conflict resolution
- Attention to detail
- Script adherence
- Quality assurance
- Client relations
- Strong teamwork
- Order processing
- Escalation management
- Stock management
- [Software] CRM system proficiency
- Microsoft PowerPoint
- Customer service
- Live chat support
- Skype
- Multi-line telephone operations
- Verbal and written communication
- Team collaboration
- Creative problem solving
- Microsoft Office Suite
- Prioritization
- Document control
- Banking operations support
- Customer relationship management (CRM)
- Data collection
- Credit card payment processing
- Positive and professional
- Multi-task management
- Empathy and patience
- Dispute resolution
- Retail marketing
- De-escalation techniques
- Punctuality and reliability
References
- Robert Tarantino, NJ Precision Technology, (908)213-2186
- Jesenia Herrera, Tom Thumb Food Stores, (305)872-9498
Timeline
Bakery Team Lead
Nothing bundt Cakes
10.2022 - Current
Car Detailer
Enterprise Holdings
01.2022 - 10.2022
Shipping clerk
Decopac
06.2021 - 12.2021
Courier
Bon Secours Hospital
11.2020 - 05.2021
Cashier
Follett Corporation
06.2019 - 03.2020
Market Associate
Delhaize America dba Food Lion
06.2018 - 05.2019
Front counter person
McDonalds
12.2016 - 04.2017
Customer Service Representative
Horseloverz
07.2013 - 06.2014
Customer Service Rep
Sallie Mae
05.2013 - 07.2013
Assistant Manager
Tom Thumb Food Stores
04.2011 - 10.2012
Cashier
Carones Market
08.2010 - 02.2011
Shipping Clerk
J & J Flock, Inc.
09.1996 - 05.1997
Traffic Manager
U.S. Intec, Inc.
07.1990 - 09.1996
Customer Service Rep
Allstate Insurance Co.
01.1986 - 07.1990
Teller
Hudson City Savings Bank
03.1985 - 12.1985
High School Diploma - Required studies with emphasis on College Prep
Watchung Hills Regional H.S.