Jennifer Keefer
Richland,PA
Summary
Detail-Oriented Front-End Manager with a proven track record in operational efficiency and effective communication. Skilled in cash handling, resolving customer issues, coaching staff to exceed service standards, creating and implementing staff schedules, maintaining records and solving problems.
Overview
42
42
years of professional experience
Work History
Front-End Manager
Dutch-Way Farm Market
Schaefferstown, Pennsylvania
05.2023 - Current
- Handled customer inquiries and resolved issues in a timely manner.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Reviewed employee performance and determined areas in need of improvement.
- Created and optimized employee schedules for shift coverage.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Front-End Associate/Charge Cashier/Cash Office
Dutch-Way Farm Market
Myerstown, Pennsylvania
02.2016 - 05.2023
- Assisted customers in locating products and answering inquiries.
- Handled returns and exchanges professionally and efficiently.
- Processed customer transactions and provided excellent customer service.
- Performed daily opening and closing procedures according to standard operating procedures.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Answered incoming calls promptly, providing accurate information about products and services.
Dispatcher
Cupboard Wagon
Richland, PA
04.2015 - 02.2016
- Coordinated transportation schedules for efficient service and timely deliveries.
- Managed phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Learning Support Paraprofessional
Tulpehocken Area School District
Bethel, Pennsylvania
08.2005 - 02.2015
- Monitored student behavior to ensure a safe and productive environment.
- Conducted small group activities to reinforce lesson concepts and skills.
- Offered students personalized educational, behavioral, and emotional support.
- Helped implement behavior management strategies for individual students.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Supervised small groups of students during instruction time.
- Attended professional development workshops related to job responsibilities.
Assistant Branch Manager
Bank of Pennsylvania
Womelsdorf, Pennsylvania
08.1988 - 12.1992
- Assisted customers with account inquiries and banking transactions.
- Supported branch operations by maintaining accurate records and reports.
- Processed loan applications and collected necessary documentation from clients.
- Promoted bank services by explaining features to potential customers.
- Participated in training sessions to understand banking policies and procedures.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
Teller
Dauphin Deposit Bank
Lebanon , PA
06.1983 - 08.1988
- Processed customer transactions efficiently and accurately.
- Followed security procedures to protect bank assets and information.
- Maintained confidentiality of all customer records and information according to company policies.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
High School Diploma -
Cornwall Lebanon School District
Lebanon, PA06-1983
Some College (No Degree) - Business Management
Lebanon Valley College
Annville, PennsylvaniaAmerican Institute of Banking
Annville, PASkills
- Cash handling
- Customer service
- Shift scheduling
- Operational efficiency
- Effective communication
- Performance management
- Problem solving
Timeline
Front-End Manager
Dutch-Way Farm Market
05.2023 - Current
Front-End Associate/Charge Cashier/Cash Office
Dutch-Way Farm Market
02.2016 - 05.2023
Dispatcher
Cupboard Wagon
04.2015 - 02.2016
Learning Support Paraprofessional
Tulpehocken Area School District
08.2005 - 02.2015
Assistant Branch Manager
Bank of Pennsylvania
08.1988 - 12.1992
Teller
Dauphin Deposit Bank
06.1983 - 08.1988
High School Diploma -
Cornwall Lebanon School District
Some College (No Degree) - Business Management
Lebanon Valley College
American Institute of Banking