Jennifer Young
Spring Valley,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Stay-at-Home Parent
Self Employed Services
Spring Valley, CA
06.2024 - Current
- Displaying great organizational skills with a keen eye for accuracy and attention to detail.
- Mentored while under tight time constraints to accomplish every task - properly resolved concerns.
Homeowner Support Specialist
SunPower Corporation
Santee, CA
11.2023 - 06.2024
- Worked independently at utilizing enterprise desktop management tools to remotely assist other clients and team members and deploy city inspection appointments.
- Answered client inquiries (homeowners) to resolve solar panel installation or meter scheduling conflicts.
- Documented customer interactions and contact information into company database.
Customer Service & Sales Associate
Eco Chateau Wellness Spa
San Diego, CA
01.2020 - 11.2023
- Enhanced social media presence by developing strategies that resulted in a 30% increase in engagement and followers.
- Answered incoming telephone calls to provide store, products and services information, increasing sales by 8%.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Shift Leader
Carl's Jr.
El Cajon, CA
01.2013 - 01.2020
- Managed cash transactions and addressed customer concerns, ensuring smooth operations in a high-volume environment.
- Oversaw team activities to maintain service quality and operational efficiency, increasing service quality by 25%.
- Trained new employees on company policies, enhancing their integration and performance, improving employment performance by 10%.
Education
Human Biology - Nursing
National University
San Diego, CA06-2028
Skills
- Customer Relations
- Virtual Work
- Sales
- Problem-Solving
- Leadership
- Office Organization
- Communication
- Multitasking
- Time Management
- Filing Systems
- Computer Proficiency
Certification
- HRCI Human Resources Associate Professional Certificate, Present
- Esthetician Certificate, License #Z135018, 2019
Timeline
Stay-at-Home Parent
Self Employed Services
06.2024 - Current
Homeowner Support Specialist
SunPower Corporation
11.2023 - 06.2024
Customer Service & Sales Associate
Eco Chateau Wellness Spa
01.2020 - 11.2023
Shift Leader
Carl's Jr.
01.2013 - 01.2020
Human Biology - Nursing
National University