Jennifer Vandevyvere
Holly Springs,North Carolina
Summary
Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the customer service, operations agent role at your company. Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
30
30
years of professional experience
Work History
Stay-at-Home Parent
Vandevyvere Family
Holly Springs, USA
04.2005 - Current
- Manage multiple schedules for a household of two adults and 3 children
- Create and implement daily routines for effective scheduling
- Establish budgets for utilities, food and other necessities to maintain fiscal responsibility
- Coordinate medical appointments for all family members and follow up with health care providers
- Ability to quickly adjust to new situations
- Member of the PTA
- Team manager for Wake Fc Soccer
- Assistant team mom for Inspire Athletics
- Team parent for AFHS wrestling team
- Volunteer at the Kraft YMCA when they give back to the community project
Assistant Store Manager
LaFarm Bakery
Cary , NC
10.2023 - 12.2024
- Used Point of Sale register system to complete transactions.
- Collaborated closely with marketing team on strategies for increasing sales revenue.
- Demonstrated product and layout execution to staff, following food safety standards and sanitation guidelines.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed sales data to identify trends, adjust offerings, and improve overall sales performance.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Provided feedback on employee performance based on observed results during training sessions.
- Explained goals and expectations required of trainees.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Completed smooth handovers between shifts by maintaining stock levels and accurate money handling.
- Operated cash registers accurately and efficiently while ensuring proper money handling procedures were followed.
Lead Customer Service in the Perishable Division
AIT Worldwide Logistics
Itasca, USA
07.1998 - 04.2005
- Review, validate and process new customer orders and requests
- Arrange pickup/transfer of Cargo
- Communicate and ensure release of the import freight from air carriers
- Issue shipment handling instructions to all relevant parties
- Coordinate rush orders and order changes, as communicate all emergencies, delays and carrier schedules to customers
- Notify customer/customs broker of shipment arrival
- Responded to telephone inquiries and complaints following standard operating procedures
- Identified opportunities for process improvements that would enhance the effectiveness of the team's workflows
- Assisted senior managers with developing long-term strategies for enhancing the organization's relationship with customers
- Developed strategies for improving customer satisfaction levels
- Implemented innovative methods of engaging customers throughout their journey with the company
- Provided ongoing training to new staff on customer service policies and procedures
- Managed escalated situations with difficult customers while preserving positive relationships
- Led initiatives to increase customer loyalty through improved communication channels
- Handled customer inquiries and complaints in a professional manner
- Have a strong relationship with all carriers, transportation partners, cold storage facilities
Customer Service
Wimmer Transportation Service (WTS)
Orland Park, USA
08.1994 - 05.1998
- Learned the basics of the Transportation industry
- Gave pickup and delivery quotes
- Went on sales calls to introduce myself that I was their dedicated CSR agent
- Made sure the customer was always happy, had to be pro active instead of reactive
- Grow a relationship with our clients and our transportation carriers
Education
Associate of General Studies -
Morainne Valley Community College
Palos Park, Illinois05.1993
Skills
- Employee of the Quarter
- Decision-making
- Team building
- Organization and time management
- Calm under pressure
- Task prioritization
- Stock management
- Attention to detail
- Store organization
- Customer relations
- Staff scheduling
- New hire training
- Hiring and training
- Retail operations
References
References available upon request
Timeline
Assistant Store Manager
LaFarm Bakery
10.2023 - 12.2024
Stay-at-Home Parent
Vandevyvere Family
04.2005 - Current
Lead Customer Service in the Perishable Division
AIT Worldwide Logistics
07.1998 - 04.2005
Customer Service
Wimmer Transportation Service (WTS)
08.1994 - 05.1998
Associate of General Studies -
Morainne Valley Community College