Jennifer Kendall
Fenton,MO
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and mastering new skills quickly.
Overview
23
23
years of professional experience
Work History
Senior Administrative Specialist
Scrap Mart, Inc.
Valley Park, MO
09.2017 - Current
- Processed invoices, purchase orders, expense reports, and other accounting documents.
- Responded promptly to inquiries from customers, vendors, and other stakeholders via phone and email.
- Compiled data from multiple sources into accurate reports for management review.
- Created an efficient filing system that allowed easy access to important documents.
- Managed the reception area by greeting visitors and directing them appropriately.
- Answered and routed telephone calls and took messages.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assisted with accounts receivable, accounts payable and payroll processes.
- Conducted month-end closing activities and reconciliations of bank statements.
- Prepared financial reports to management on a weekly basis.
- Managed general ledger entries, invoicing and deposits.
- Performed data entry for all transactions into accounting software.
- Verified accuracy of invoices and other accounting documents or records.
- Researched and resolved payment discrepancies in a timely manner.
- Maintained up-to-date vendor records including contact information and payment terms.
- Coordinated with vendors regarding invoice payments and issues related to billing.
- Responded promptly to customer inquiries via email and telephone in a professional manner.
- Supported senior staff members with various projects as needed throughout the year.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Documented transaction details to track and manage financial data.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Analyzed financial transactions, assigning to specific accounts.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Received and recorded cash, checks and transfers.
- Handled accounts payable and receivable, including invoicing and payment processing.
Customer Service and Collections Specialist
Missouri Higher Education Loan Authority
Chesterfield, MO
08.2003 - 12.2026
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Collaborated closely with other departments throughout the entire collection process.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Recorded and updated customer personal accounts with accurate contact information.
- Recorded information about customers' financial status and collections status efforts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Completed skip traces on customers failing respond to collection efforts.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Negotiated rates with customers and entered payments into accounting system.
- Provided training and guidance to new collections staff on best practices and company policies.
- Negotiated credit extensions and waivers when necessary.
- Monitored overdue accounts using automated information systems.
Purchasing Assistant
Gateway Fluid Power
Houston, TX
02.2007 - 05.2009
- Reviewed purchase orders and invoices for accuracy.
- Maintained records of all purchases, pricing, and other important data.
- Processed payments for completed purchases in accordance with established procedures.
- Advised management on changes in product availability, price fluctuations.
- Identified discrepancies between purchase orders, invoices and delivered items.
- Responded promptly to customer inquiries regarding order status or delivery issues.
- Worked closely with Accounts Payable department to resolve invoice discrepancies.
- Managed monthly purchase order shipments by deadline and cancellation dates.
- Kept inventory within ideal minimum and maximum levels with skilled management.
- Purchased quality merchandise at lowest price and correct amounts.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Education
Bachelor of Arts - English
Missouri State University
Springfield, MO12-2002
Associate of Arts - General Studies
East Central College
Union, MO05-2000
Skills
- Vendor Relationship Management
- Policy and procedure implementation
- Document Management
- Office record management
- Customer Relations
- Expense Reporting
- Account Reconciliation
- Proofreading
Timeline
Senior Administrative Specialist
Scrap Mart, Inc.
09.2017 - Current
Purchasing Assistant
Gateway Fluid Power
02.2007 - 05.2009
Customer Service and Collections Specialist
Missouri Higher Education Loan Authority
08.2003 - 12.2026
Bachelor of Arts - English
Missouri State University
Associate of Arts - General Studies
East Central College