Open To Work
Jennifer Kenefick
Comcast, Xfinity
COEURDALENE,ID
Work Preference
Desired Job Title
Customer Service Representative
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
Remote
Important To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home option4-day work week
38
Years of experience
Dedicated customer service representative with proven skills in problem resolution and conflict management. Experienced in managing high-volume calls and training team members to enhance service quality.
Work History
Customer Service Representative
10 Years 4 Months- Managed high-volume calls, ensuring prompt and accurate responses to service requests.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Trained new team members on customer service protocols and system navigation.
- Provided detailed product information, enhancing customer understanding and satisfaction.
- Streamlined complaint resolution processes, reducing call handling times significantly.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Collaborated with cross-functional teams to implement process enhancements for support operations.
- Led initiatives to improve team performance metrics, fostering a culture of continuous improvement.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Deli Clerk
2 Years 6 Months- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Processed customer orders efficiently and accurately to enhance service speed.
- Collaborated with team members to ensure stock levels met customer demand consistently.
- Assisted in maintaining cleanliness and organization of deli workspace for optimal food safety.
- Trained new employees on deli operations, safety protocols, and product knowledge effectively.
- Monitored inventory levels, suggesting reorders to minimize shortages and waste proactively.
- Implemented best practices for food handling, contributing to improved health inspection scores.
- Developed promotional displays for deli products, increasing visibility and driving sales growth.
- Greeted customers at counter to fulfill requests and answer questions.
Assistant Manager
3 Years 1 Month- Supervised daily operations, ensuring alignment with company policies and standards.
- Trained and mentored new staff on customer service excellence and operational procedures.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Developed team schedules to optimize productivity while maintaining labor cost efficiency.
- Implemented visual merchandising initiatives to enhance customer engagement and drive sales.
- Led team meetings focused on performance improvement and goal-setting strategies.
- Collaborated with management to execute promotional campaigns, increasing store traffic and revenue.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
9 Years 11 Months- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored team members, fostering skill development and enhancing team performance.
- Implemented process improvements, resulting in increased operational efficiency and reduced downtime.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock availability.
- Conducted performance evaluations, providing constructive feedback to drive employee growth and accountability.
- Developed work schedules, optimizing resource allocation to meet production demands effectively.
- Resolved conflicts within the team, promoting a collaborative and positive work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Deli Clerk
2 Years 1 Month- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli area, ensuring compliance with health and safety standards.
- Operated slicing equipment and scales accurately to prepare products for display and sale.
- Collaborated with team members to manage inventory levels, minimizing waste and optimizing stock rotation.
Dietary Cook
12 Years 2 Months- Prepared nutritious meals adhering to dietary restrictions and safety standards.
- Supervised kitchen operations, ensuring compliance with health regulations and quality control measures.
- Developed and implemented meal plans in collaboration with nutritionists for diverse patient needs.
- Trained and mentored junior kitchen staff on food preparation techniques and safety protocols.
- Trained and mentored junior kitchen staff on cooking techniques and safety practices.
- Adapted recipes for special diets, enhancing satisfaction among residents with specific nutritional requirements.
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Generated and maintained statistical data related to medical records.
- Researched and resolved medical record discrepancies.
- Assisted in preparation of medical reports for external parties.
- Maintained accuracy, completeness, and security for medical records and health information.
Education
Associate of Science - Computer Networking
Skills
Customer service
Call center experience
Client management
Problem resolution
Escalation management
Issue resolution
Conflict resolution
Dispute resolution
Payment processing
Customer satisfaction measurement
Professional telephone demeanor
Active listening
Critical thinking
Relationship building
Report creation
Data privacy awareness
Multi-line phone talent
Timeline
Customer Service Representative
Comcast, Xfinity
04.2016 - 08.2026Read More
Deli Clerk
WinCo Foods
09.2013 - 03.2016Read More
Assistant Manager
Lane Bryant Outlet
08.2010 - 09.2013Read More
Supervisor
Center Partners
04.2003 - 03.2013Read More
Deli Clerk
Albertsons
04.2001 - 05.2003Read More
Dietary Cook
Kootenai Medical Center
05.1988 - 07.2000Read More
ITT Technical Institute
Associate of Science from Computer Networking
Read More