JENNIFER KENNEALY
Ave Maria,FL
Summary
Detail-oriented healthcare team member who helps keep pharmacy and office operations moving through claim processing, prescription overrides, queue management, and prior authorization follow-up. Known for clear communication with physician offices, issue resolution with billing and card inquiries, and reliable support that improves workflow continuity and patient service.
Overview
28
28
years of professional experience
Work History
CLINICAL OPERATIONS TECH
BENECARD
11.2021 - 04.2026
- Facilitated communication with physician offices regarding Prior Authorizations to expedite approval processes
- Monitor incoming calls to take verbal Prior Authorizations
- Supported pharmacists in claim processing to ensure accurate and timely submissions
- Tracked multiple queues for efficient claims processing for timely processing of claims
- Corrected prescription overrides to ensure accurate processing
- Collaborated with customer service to resolve claims and card inquiries, enhancing customer satisfaction
- Verified transaction data against pharmacy benefit guidelines.
- Raised complex issues to appropriate teams for resolution to maintain service continuity.
- Implemented best practices for efficient operations management.
Server/Third Key Manager
Metro Diner
Bonita Springs, Florida
02.2019 - 03.2020
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Provided exceptional service to high volume of daily customers.
- Addressed guest inquiries and complaints promptly, improving overall dining experience.
- Trained new servers on restaurant procedures and customer service techniques, fostering team readiness and performance.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
Assistant Manager/Server
Perkins
Bonita Springs, Florida
10.2017 - 02.2019
- Facilitated daily restaurant operations while maintaining Perkins service standards.
- Assisted front-of-house and back-of-house staff during busy dining periods.
- Trained new team members on Perkins procedures and guest service expectations.
- Coordinated staff schedules to ensure adequate coverage during peak hours., shift coverage, and labor planning for restaurant staff.
- Resolved guest concerns and supported positive customer experiences
- Assisted with inventory checks, ordering, and supply control
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between team members to promote a collaborative work environment.
CHECK IN/CHECK OUT
COLLIER OTOLARYNGOLOGY
NAPLES, FL
09.2013 - 09.2017
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients and managed front desk reception to ensure efficient patient flow.
- Scheduled medical appointments across clinic calendars.
- Verified insurance coverage for appointments and collected co-payments as required.
- Coordinated referrals, forms, and paperwork for upcoming surgery
- Supported clinicians with daily administrative tasks to facilitate smooth clinic operations.
- Answered incoming calls, addressing inquiries from patients and other medical offices to enhance communication.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
MEDICAL RECEPTIONIST
REDIMED
BONITA SPRINGS, FL
01.2012 - 08.2013
- Scheduled and followed up on patient appointments, processed payments, and maintained accurate patient files to ensure smooth clinic operations.
- Processed patient check-in, forms, and identification for REDIMED consultations.
- Greeted patients at clinic reception and verified appointment details.
- Verified insurance coverage and collected co-payments to facilitate patient access to care.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared referral paperwork and updated patient records in clinic systems to support continuity of care.
LIVE IN CARE GIVER
DRAKE FAMILY
OLGA, FL
05.2009 - 12.2011
- Provided live-in care for Drake family member with daily personal support
- Assisted with bathing, dressing, grooming, and toileting needs
- Reminded medication schedules and monitored routine health concerns
- Monitored vital signs including blood pressure, heart rate, and respiration to track health status and identify potential concerns
- Supported mobility, transfers, and safe walking throughout the home
- Coordinated appointments and transportation while facilitating family communication to ensure comprehensive care support
- Prepared nutritious meals for clients based on dietary restrictions. and served meals to clients according to dietary needs.
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
BILLING COORDINATOR
PERSONALIZED PHYSICIAN'S CARE
BONITA SPRINGS, FL
01.2009 - 08.2009
- Ensured accurate medical billing and accounts receivable management
- Reviewed claims for appropriate coding
- Posted payments and adjusted billing records accurately.
- Submitted all billing to insurance companies.
- Addressed billing inquiries from patients and staff, ensuring clear understanding and prompt resolution
- Met all billing deadlines consistently
- Proactively followed up on denied claims and unpaid balances to expedite reimbursement.
- Facilitated communication of billing questions between patients and insurance representatives to enhance clarity and support.
OFFICE FINANCIAL MANAGER
21ST CENTURY ONCOLOGY
NAPLES, FL
05.2002 - 04.2004
- Directed month-end close tasks and reconciled general ledger accounts
- Maintained compliance with healthcare finance policies and internal controls
- Collaborated with accounts receivable team to streamline billing processes, enhancing overall workflow efficiency.
- Captured billing codes to ensure accurate and timely invoicing.
- Met all month-end code capture deadlines for billing.
- Prepared charts for outside audits to ensure Medicare guidelines were being followed
- Verified patient insurance and secured necessary referrals to facilitate patient care.
- Worked closely with physicians to ensure proper documentation
ACCOUNT REPRESENTATIVE
MEDICAL BUSINESS ASSOCIATES
GLENS FALLS, NY
09.1998 - 09.2002
- Responded quickly to customer inquiries via phone or email.
- Managed patient account inquiries for medical billing and payment questions.
- Coordinated account status updates with billing teams and providers.
- Reviewed insurance claims and corrected account details for submission.
- Posted payments and adjusted medical accounts using billing records.
- Prepared account statements and mailing notices for billing follow-up.
Education
Certificate in Administrative Assistant - ADMINISTRATIVE ASSISTANT
MILDRED ELLEY BUSINESS COLLEGE
ALBANY, NY05-1999
Skills
- Claims processing
- Prior authorizations
- Prescription overrides
- Insurance verification
- Pharmacy benefits
- Clinical compliance
- Healthcare operations
- Workflow optimization
- Patient account support
- Attention to detail
- Clear communication
- Multitasking
- Patient advocacy
Timeline
CLINICAL OPERATIONS TECH
BENECARD
11.2021 - 04.2026
Server/Third Key Manager
Metro Diner
02.2019 - 03.2020
Assistant Manager/Server
Perkins
10.2017 - 02.2019
CHECK IN/CHECK OUT
COLLIER OTOLARYNGOLOGY
09.2013 - 09.2017
MEDICAL RECEPTIONIST
REDIMED
01.2012 - 08.2013
LIVE IN CARE GIVER
DRAKE FAMILY
05.2009 - 12.2011
BILLING COORDINATOR
PERSONALIZED PHYSICIAN'S CARE
01.2009 - 08.2009
OFFICE FINANCIAL MANAGER
21ST CENTURY ONCOLOGY
05.2002 - 04.2004
ACCOUNT REPRESENTATIVE
MEDICAL BUSINESS ASSOCIATES
09.1998 - 09.2002
Certificate in Administrative Assistant - ADMINISTRATIVE ASSISTANT
MILDRED ELLEY BUSINESS COLLEGE