Summary
Overview
Work History
Skills
Timeline
Generic

Jennifer Kielkopf

Customer Service
Ambler,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Cook's Assistant

The Bull Tavern
04.2022 - Current
  • Worked with chef to prepare daily food specials and other supplies.
  • Prepared food orders to support waitstaff and other team members.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Limited portion sizes and used garnishes to control food costs.
  • Maintained efficiency and flow of Type kitchen by helping Job title complete Type tasks.

Kitchen Manager

Eagleville Tavern
08.2018 - 04.2022
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Managed restaurant marketing, sales building and community involvement.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Manager

Continental Deli
10.2009 - 08.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Skills

  • Chef Assistance
  • Kitchen Operations
  • Kitchen Assistance
  • Kitchen Task Management
  • Contamination Control
  • Plates Presentation
  • Menu Item Preparation
  • Dish Preparation
  • Waste Control
  • Sorting and Delivering Mail
  • Proper Storage Procedures
  • Station Preparation
  • Surface Work
  • Safety and Sanitation Standards
  • Supply Ordering
  • Cleaning and Sanitation
  • Meal Delivery
  • Customer Needs Assessments

Timeline

Cook's Assistant

The Bull Tavern
04.2022 - Current

Kitchen Manager

Eagleville Tavern
08.2018 - 04.2022

Manager

Continental Deli
10.2009 - 08.2018

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Jennifer KielkopfCustomer Service