Jennifer Kitchen
General Manager
Oklahoma City,OK
Overview
7
7
years of professional experience
Work History
General Manager
7-eleven
Oklahoma City, OK
09.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Optimized inventory management practices to reduce stock discrepancies and improve efficiency.
- Trained and supervised staff on customer service standards and sales techniques.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Monitored financial performance, analyzing sales data to inform decision-making processes.
- Coordinated scheduling to ensure adequate staffing levels during peak hours.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Conducted regular store audits to ensure compliance with safety and operational standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Caseys General Stores Inc
Oklahoma City, OK
04.2022 - 08.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Front Desk Manager
Springhill Suites By Marriott
Moore, OK
01.2019 - 03.2020
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and hotel policies.
- Oversaw reservation systems, optimizing booking processes to enhance guest satisfaction.
- Implemented procedures to streamline communication between departments for improved service delivery.
- Resolved guest complaints and inquiries, fostering positive relationships and repeat business.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Conducted regular audits of front desk procedures to maintain compliance with brand standards.
Education
High School Diploma -
Christian Heritage Academy
Del City, OKSkills
Leadership and team building
Problem resolution
Operations management
Team player
Customer relations
Training and development
Inventory control
Customer relationship management
Employee scheduling
Timeline
General Manager
7-eleven
09.2025 - Current
General Manager
Caseys General Stores Inc
04.2022 - 08.2025
Front Desk Manager
Springhill Suites By Marriott
01.2019 - 03.2020
High School Diploma -
Christian Heritage Academy