Jennifer Kitta
Omaha,NE
Summary
Motivated Service Representative with over 15 years experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
WoodmenLife
Omaha, NE
02.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Service and Technical Support Representative
Stillwater Insurance
Omaha, NE
05.2019 - 02.2021
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Provided primary customer support to internal and external customers in fast-paced environment
- Built and provided basic end-user troubleshooting and desktop support
Office Manager/Sales & Service Agent
Accolade Insurance
Omaha, NE
11.2015 - 05.2019
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Sales and Service Representative
AAA
Omaha, NE
09.2007 - 11.2015
- Managed customer relations and customer service through daily communication and interaction
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Associate of Arts - Business Management/Insurance And Risk Management
Metropolitan Community College
Omaha, NE2018
Skills
- People-oriented
- Customer service
- Prospecting
- Administrative support
- Data entry
- Office management
Certification
- Casualty, Property, Life and Annuities, Sickness, Accident and Health License
- Motor Club License
Timeline
Customer Service Representative II
WoodmenLife
02.2021 - Current
Service and Technical Support Representative
Stillwater Insurance
05.2019 - 02.2021
Office Manager/Sales & Service Agent
Accolade Insurance
11.2015 - 05.2019
Sales and Service Representative
AAA
09.2007 - 11.2015
Associate of Arts - Business Management/Insurance And Risk Management
Metropolitan Community College
- Casualty, Property, Life and Annuities, Sickness, Accident and Health License
- Motor Club License
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