Jennifer Kitzer
New York City,United States
Summary
Summary Personable Retail Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Team Member
Trader Joe's
New York, NY
06.2021 - Current
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Flower and Plant Department.
- Drove team success by quickly completing assigned tasks
- Followed orders of senior leadership with exacting accuracy in moment and without question.
Store Manager
Alter
New York, NY
03.2020 - 03.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Front Desk Agent
Wendigo Productions Ny
New York, NY
04.2016 - 11.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone and via email.
Education
Some College (No Degree) - Liberal Arts and Sciences
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Customer service
- Communication skills
- Scheduling
- Time Management Skills
- Analytical Thinking
- Ability to work Independently
- Flexibility
Certification
- Certified Nursing Assistant (CNA)
Timeline
Crew Team Member
Trader Joe's
06.2021 - Current
Store Manager
Alter
03.2020 - 03.2021
Front Desk Agent
Wendigo Productions Ny
04.2016 - 11.2019
Some College (No Degree) - Liberal Arts and Sciences
Borough of Manhattan Community College of The City University of New York