Jennifer Kligman
Grand Rapids,MI
Summary
Results-driven banking professional with a background in customer service and branch support. Strong in client communication, account opening, loan processing, and banking software, with a proven focus on accuracy, compliance, and building lasting customer relationships.
Overview
11
11
years of professional experience
Work History
Personal Banker 1
Fifth Third Bank
Rockford, MI
01.2023 - Current
- Delivered personalized banking support, enhancing customer satisfaction and promoting financial wellness.
- Advised Fifth Third Bank customers on checking, savings, and lending choices to enhance financial decision-making.
- Guided clients through account setup, transactions, and banking issue resolution.
- Developed promotional tactics that increased awareness and sales of banking products.
Customer Service Representative
Verizon Wireless
Grand Rapids, Michigan
09.2021 - 01.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates
- Assisted customers promptly with product features and services, enhancing their understanding and satisfaction
- Diagnosed and resolved technical issues, enhancing customer experience and loyalty
- Processed customer orders accurately, contributing to timely delivery and overall satisfaction
- Managed returns and exchanges, streamlining processes to improve customer experience
Bar Manager
Steel Cat Bar
Grand Rapids, Michigan
09.2015 - 08.2021
- Managed daily bar operations at Steel Cat Bar, including service flow and floor coverage.
- Trained bartenders and servers on service standards and drink recipes to ensure consistent quality and enhance guest experience.
- Trained staff on effective customer service techniques at Steel Cat Bar. on customer service best practices to enhance guest satisfaction
- Monitor inventory levels to ensure adequate stock of beverages and supplies
- Facilitated regular team meetings to align on goals, share updates, and identify operational improvements.
- Promoted open communication among team members to strengthen collaboration and foster a positive work environment. among staff to promote teamwork and collaboration
Education
High School Diploma -
Grandville High School
Grandville, MI05-2005
Skills
- Banking software proficiency
- Account processing
- Cash handling expertise
- Regulatory compliance
- Sales strategy
- Client relationship management
- Client engagement
Timeline
Personal Banker 1
Fifth Third Bank
01.2023 - Current
Customer Service Representative
Verizon Wireless
09.2021 - 01.2023
Bar Manager
Steel Cat Bar
09.2015 - 08.2021
High School Diploma -
Grandville High School