Jennifer Knight
Waverly
Summary
Dynamic facilitator with several years of experience spanning across all levels of employee development. Experienced in multiple positions within the medical field. Knowledge of effective communication and problem solving techniques to support team objectives and enhance patient experiences.
Overview
22
22
years of professional experience
Work History
Office facilitator
WVU MEDICINE CAMDEN CLARK
Vienna
11.2014 - Current
- Facilitated training sessions for staff on best practices and compliance standards.
- Coordinated multidisciplinary team meetings to enhance communication.
- Implemented process improvements to streamline workflow and reduce delays in service delivery.
- Provided guidance to new hires, ensuring integration into the facility's culture and operations.
- Managed logistics for workshops, ensuring necessary resources and materials were available.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Maintained records of attendance, participation, and other relevant information.
- Facilitated group discussions and activities to ensure successful outcomes.
- Organized materials and resources required for each session in advance.
- Conducted research into best practices related to the facilitation process.
- Resolved conflicts between participants using effective communication skills.
Medical Biller
MFC
Parkersburg
01.2007 - 11.2013
- Processed medical claims using specialized billing software and electronic health records.
- Reviewed patient accounts for accuracy and completeness before submission.
- Communicated with healthcare providers to resolve billing inquiries and discrepancies.
- Maintained up-to-date knowledge of insurance policies and regulations affecting billing.
- Collaborated with team members to streamline the claims submission process.
- Educated patients on their financial responsibilities and payment options.
- Monitored claim status to ensure timely reimbursement from insurance companies.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
Cash posting clerk
Selby general hospital
Marietta
01.2004 - 01.2007
- Posted all monies collected by the hospital whether from insurance companies or toward patients accounts.
- Resolved customer complaints in a professional manner.
- Responded promptly to customer inquiries via telephone or email.
- Reviewed invoices for accuracy prior to payment processing.
- Identified discrepancies in data received from customers and resolved issues promptly.
Education
Parkersburg High School
Parkersburg, WVSkills
- Group facilitation
- Training delivery
- Process improvement
- Conflict resolution
- Team collaboration
- Medical billing
- Claims processing
- Patient communication
- Insurance verification
- Effective communication
- Problem solving
- Active listening
- Facilitation techniques
- Teamwork and collaboration
Timeline
Office facilitator
WVU MEDICINE CAMDEN CLARK
11.2014 - Current
Medical Biller
MFC
01.2007 - 11.2013
Cash posting clerk
Selby general hospital
01.2004 - 01.2007
Parkersburg High School