Jennifer Koop
Ennis,Tx
Summary
To obtain a career opportunity within a Corporation, I can utilize my extensive experience in Management, Customer Service, and Accounting.
Strong ability to delegate responsibilities and perform many tasks at once. Excellent record keeping and closing skills ability, to pursue various objectives simultaneously, Able to work in a self-directed manner without supervision, Skilled in high-volume workflow with creative problem resolution capabilities, and follow detailed instructions, Detail oriented, Very dedicated.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Manager/ Senior Property Manager/regional
Rainey PM
Austin, TX
2024.11 - 2025.03
- Overseeing operations of multiple location with designated region, leading teams to achieve sales targets, managing budgets, analyzing market trends, implementing operational strategies, ensuring compliance with company policies, and providing coaching and development to all property manager and teams, all while aiming to maximize profitability within the area.
- Traveling between locations.
- Prepare monthly financial information in accordance with deadlines/requirements while adhering to accounting policies and procedures and maintaining effective internal controls.
- Effectively communicate and collaborate with clients and property management in a timely manner while providing exceptional customer service.
- Requires cash flow management to pay the property expenses and to predict the need for funding.
- Reconcile all balance sheet accounts monthly.
- Perform bank reconciliations as appropriate.
- Perform cash disbursement through wires and checks, prepares invoicing and inter-company collections, and maintains a daily cash balance.
- Act as a mentor to help train new or less experienced accounting staff.
Property Manager
RPM Wastach
Salt Lake City, Utah
2021.04 - 2024.11
- Answering phone calls and handles each call accordingly greeting prospective residents.
- Maintain Single family Home’s contracts with owners and keep them in the loop with work orders and payments.
- Prepares files and keys and qualifies applicants.
- Prepare and complete move-in files maintenance requests and process money for rent each month.
- Send out late Notices.
- File evictions.
- Prepare renewals, lease letter and printing out contracts and signing.
- Making sure the homes are ready for the move-ins.
- Scheduling appointments for showings.
- Make deposits.
- Enter contracts into the computer and file memos, letters and contracts setting up appointments with clients to sign contracts.
- Performing secretarial duties, working with sales agents, helping all agents with their production of sales and contracts, flyers.
- Ordering supplies for the office.
- Answering phone calls from contracts.
- Payroll in all aspects, reconciling all bank statements.
- Filing all contracts and expense reports, budgets, and sales contracts.
- Managed tenant relations and resolved leasing inquiries efficiently.
- Oversaw property maintenance and coordinated repairs with service providers.
- Conducted property inspections and ensured compliance with safety standards.
- Developed marketing strategies to attract new tenants to vacant units.
- Administered lease agreements and maintained accurate tenant records.
- Collaborated with vendors to negotiate contracts for property services.
- Implemented budgeting processes for property expenditures and maintenance costs.
- Trained staff on customer service practices and operational procedures.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Asst. Property Manager
2021.12 - 2022.03
- Handle tenant requests, call vendors.
- Ability to interpret lease language.
- Sort incoming faxes, type daily correspondence, Service contracts.
- Collect unpaid rents.
- Running bi-monthly A/R reports and A/P reports.
- Maintain all property Managers tenant list.
- Maintain Required Forms list for all tenants to track important information such as, HVAC agreement, Certificate of Occupancy, Certificate of insurance, Emergency contract phone numbers, Letters of credit and Commencement date letter.
- Send welcome package to new tenants.
- Assist in preparation of property newsletter.
Asst. Property Manager
Holt Lunsford Commercial
2021.02 - 2021.12
- Handle tenant requests, call vendors.
- Ability to interpret lease language.
- Sort incoming faxes, type daily correspondence, Service contracts.
- Collect unpaid rents.
- Running bi-monthly A/R reports and A/P reports.
- Maintain all property Managers tenant list.
- Maintain Required Forms list for all tenants to track important information such as, HVAC agreement, Certificate of Occupancy, Certificate of insurance, Emergency contract phone numbers, Letters of credit and Commencement date letter.
- Send welcome package to new tenants.
- Assist in preparation of property newsletter.
Property Manager
Cornerstone Management
2020.03 - 2020.11
- Responsible for the overall operational and financial aspects of assigned property while meeting company goals in the area, results are achieved by facilitating the optimum performance in their job.
- Personal management, leasing, reputation management, collections, resident services, maintenance, revenue enhancement, capital improvement, information reports, and compliance, answering phones, greeting new clients.
Property Manager
EMG Management
2019.05 - 2020.03
- Answering phone calls and handles each call accordingly with prospective or residents and future residents.
- Prepare files.
- Pre-Qualifies applicants for showings, Scheduling, appointments for showing.
- Prepare for move-in files, maintenance requests.
- Send out late notices.
- Filing eviction’s, prepare renewals, sending out lease letter and printing of contracts for signing.
- Make sure the homes are ready for the move-ins and move outs.
- Setting up inspection each month, filing letters and contracts, setting up appointments with resident to sign move in packet.
Asst. Property Manager
Oakwood Realty & Property Management
2017.10 - 2019.04
- Answering phone calls and handles each call accordingly with prospective or residents and future residents.
- Prepare files.
- Pre-Qualifies applicants for showings, Scheduling, appointments for showing.
- Prepare for move-in files, maintenance requests.
- Send out late notices.
- Filing eviction’s, prepare renewals, sending out lease letter and printing of contracts for signing.
- Make sure the homes are ready for the move-ins and move outs.
- Setting up inspection each month, filing letters and contracts, setting up appointments with resident to sign move in packet.
Asst. Property Manager
K-Nor Property Management, L.P.
Ennis, Texas
2014.04 - 2017.10
- Answering phone calls and handles each call accordingly greeting prospective residents.
- Maintain traffic and key logs.
- Prepares files and keys and qualifies applicants.
- Prepare and complete move-in files maintenance requests and process money for rent each month.
- Send out late Notices.
- File evictions.
- Prepare renewals, lease letter and printing out contracts and signing.
- Making sure the homes are ready for the move-ins.
- Scheduling appointments for showings.
- Make deposits.
- Enter contracts into the computer and file memos, letters and contracts setting up appointments with clients to sign contracts.
- Performing secretarial duties, working with sales agents, helping all agents with their production of sales and contracts, flyers.
- Ordering supplies for the office.
- Answering phone calls enter contracts into our database of Broker Wolf software.
- Payroll in all aspects, reconciling all bank statements, W2 forms & W9’s.
- Printing out checks for our general account & trust account.
- Filing all contracts and expense reports, budgets, and sales contracts.
Education
Associates Degree - Business Administration
Navarro College
Waxahachie, TexasSkills
- Microsoft Word
- Microsoft Publisher
- Excel
- Access
- Power Point
- QuickBooks
- Teams
- Outlook
- Internet
- Appfolio
- Resman
- Yardie
- Amis
- Onsite
- Property Management
- Section 8
- Payroll
- Accounts Receivable
- Customer Service
- LIHTC
- Accounting
Certification
- Supervisor Level 1 in Business Administration
- Supervisor Level 2 in Business Administration
- Teaching Certificate (teacher’s assistant)
Timeline
Area Manager/ Senior Property Manager/regional
Rainey PM
2024.11 - 2025.03
Asst. Property Manager
2021.12 - 2022.03
Property Manager
RPM Wastach
2021.04 - 2024.11
Asst. Property Manager
Holt Lunsford Commercial
2021.02 - 2021.12
Property Manager
Cornerstone Management
2020.03 - 2020.11
Property Manager
EMG Management
2019.05 - 2020.03
Asst. Property Manager
Oakwood Realty & Property Management
2017.10 - 2019.04
Asst. Property Manager
K-Nor Property Management, L.P.
2014.04 - 2017.10
Associates Degree - Business Administration
Navarro College