Jennifer Kordick
Aguilar,CO
Summary
Operations and Project Management professional with a proven track record of supporting projects, service teams, and client-facing operations in remote and distributed environments. Background includes payment processing, telecommunications, and service-oriented client support. Recognized for transforming complex client onboarding processes into welcoming, efficient, and seamless transition experiences that equip clients for long-term success. Following a purpose-driven career pause, I am now fully prepared to return to the corporate workforce. Bringing an adaptable, results-driven mindset and a resilient, proactive approach, I excel at fostering positive business/client relationships, optimizing workflows, team collaborations, working independently, and providing reliable, results-driven support in any environment.
Overview
2027
2027
years of professional experience
Work History
Client Onboarding Specialist
Alliance Association Bank
- Facilitated onboarding process for new clients, ensuring seamless integration with banking systems.
- Provided training and support to clients on digital banking tools and resources.
- Partnered with internal teams and technical departments to quickly troubleshoot and resolve complex client questions or system issues.
- Collaborated with teams to streamline onboarding workflows, enhancing efficiency and user experience.
- Developed onboarding documentation and guides, improving clarity and accessibility for new users.
- Analyzed feedback from new clients, implementing improvements to the onboarding process based on insights gained.
- Served as a dedicated point of contact for clients, translating technical banking features into clear, easy-to-understand instructions.
Operations & Document Control Manager
APS Payments
- Oversaw day-to-day back-office operations and administrative functions, focusing on payment processing and related banking systems.
- Managed the physical installation and deployment of payment processing equipment for clients, ensuring proper setup and functionality.
- Acted as the main point of escalation for complex operational bottlenecks and urgent client support issues to ensure quick resolution.
- Assisted with project documentation, workflow tracking, and clear communications between internal teams and external vendors.
- Contributed to ongoing process improvements by creating and enhancing team support materials and training guides.
- Coordinated and supported customer service teams, helping to streamline daily workflows and maintain high service standards.
- Developed and implemented document control procedures to enhance compliance and efficiency.
- Managed electronic document management systems ensuring accuracy and accessibility of critical documents.
Service & Project Manager
IES Commercial
- Optimized team workloads and schedules to ensure the seamless execution of multiple concurrent remote projects.
- Partnered directly with project stakeholders, facilitating targeted meetings to maintain total transparency and alignment on client initiatives.
- Directed project lifecycles from start to finish, utilizing collaboration tools to maximize workflow efficiency and guarantee client satisfaction.
- Implemented scheduling and training programs for service technicians, driving consistent achievement of operational performance standards.
- Managed proactive risk assessments, identifying and addressing potential bottlenecks early to protect strict project timelines.
- Executed budget oversight and cost monitoring, providing precise documentation to uphold overall financial integrity.
- Mentored junior team members, fostering professional skill development, confidence, and cross-team knowledge sharing.
- Developed deep, trust-based relationships with clients, successfully turning one-time service initiatives into repeat business opportunities.
Operations & Project Manager
Wagon Nation Ministries
01.2017 - Current
- Manage community engagement for an online ministry of 1,500+ followers, serving as the primary point of contact for daily messages and concerns.
- Oversee and respond to prayer requests and personal concerns, providing timely, empathetic, and confidential support to community members.
- Coordinate communication with partners, volunteers, and community organizations to keep everyone connected and supported.
- Maintain on-call availability to quickly handle unexpected operational needs, changes, or urgent community requests.
- Develop documentation and processes to support consistency within the organization.
Child Development & Family Logistics Specialist
Kordick Family Homestead
01.2016 - Current
- Coordinate long-term developmental planning and daily routines for two special needs children, tailoring educational and extracurricular schedules to meet developmental milestones.
- Spearhead household logistics, transportation management, and calendar synchronization for multiple school and activity schedules to ensure maximum efficiency.
- Administer and optimize a household budget, track expenditures, and allocate funds for future needs.
- Evaluate and procure educational resources, extracurricular supplies, and childcare services, ensuring compliance with strict budgetary constraints.
- Act as the primary liaison for healthcare professionals, educators, and community organizations to ensure clear communication and continuity of care.
- Managed medical logistics and appointment scheduling for an elderly dependent.
- Nutritional planning, inventory procurement, and final execution of tailored daily meals.
Education
Bachelors of Applied Science - Biblical Studies, Business Administration
Colorado Christian University
Associates of Applied Science - Micro Computer Information Technology, Networking
Scott Community College
Skills
- Remote Operations & Project Management
- Service Coordination & Scheduling
- Client Onboarding & Solutions Support
- Relationship Building & Management
- Budget Tracking & Vendor Management
- Workflow Optimization & Documentation
- Cross-Functional Team Leadership & Training
- De-escalation & Conflict Resolution
- Cross-Channel Stakeholder Communications
- Rapid Software & Platform Adoption
- Above Average Microsoft Office Knowledge
- Business Correspondence Writing
Languages
English
Timeline
Operations & Project Manager
Wagon Nation Ministries
01.2017 - Current
Child Development & Family Logistics Specialist
Kordick Family Homestead
01.2016 - Current
Associates of Applied Science - Micro Computer Information Technology, Networking
Scott Community College
Client Onboarding Specialist
Alliance Association Bank
Operations & Document Control Manager
APS Payments
Service & Project Manager
IES Commercial
Bachelors of Applied Science - Biblical Studies, Business Administration
Colorado Christian University