Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jennifer Kowalski

Wyoming

Summary

Results-driven Debit Card Services Supervisor with expertise in regulatory compliance, performance evaluation, and quality control. Proven ability to implement operational improvements and enhance customer satisfaction.

Overview

18
18
years of professional experience

Work History

Debit Card Services Supervisor

Mercantile Bank
Wyoming
11.2007 - 08.2025
  • Supervised daily operations and ensured compliance with banking regulations.
  • Trained new staff on customer service protocols and banking procedures.
  • Coordinated team activities to enhance branch productivity and efficiency.
  • Managed customer inquiries and resolved issues to improve satisfaction levels.
  • Assisted in developing strategies for operational improvements within the branch.
  • Monitored transactions for accuracy and adherence to company policies.
  • Conducted performance evaluations and provided feedback to team members.
  • Implemented training sessions on new banking software and tools for staff.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Created new strategies for improving customer service standards within the organization.
  • Trained new employees on company policies and procedures.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Developed strategies to improve team performance and productivity.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Streamlined workflow processes, reducing project completion times.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Implemented quality control measures, significantly reducing error rates.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Implemented new operational procedures, increasing efficiency.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.

Education

Bachelor of Arts - Business Administration

University of Phoenix
Grand Rapids, MI
07-2005

Skills

  • Regulatory compliance
  • Banking software
  • Operational management
  • Performance evaluation
  • Quality control
  • Customer relationship management
  • Employee training
  • Staff recruitment
  • Time management
  • Budget management
  • Staff discipline

Affiliations

  • Finance Officer for 5 years for the American Legion Auxiliary
  • Duties included preparing monthly finance reports, volunteer for various activities involving working with Veterans
  • Volunteer for Kids Food Basket

Timeline

Debit Card Services Supervisor

Mercantile Bank
11.2007 - 08.2025

Bachelor of Arts - Business Administration

University of Phoenix

Similar Profiles

CREATE PROFILE