Katie Schehr Heppler
Senior Retail Training Specialist
Battle Creek,MI
Summary
Proactive training and development manager offering 15 years of experience in educating professionals on New Hire, New Accounts, and Risk Training. Expert in designing curricula and training programs aligning with Mercantile's strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles.
Overview
15
15
years of professional experience
Work History
Senior Retail Training Specialist
Mercantile Bank
Mt. Pleasant, MI
08.2008 - Current
- Coordinated orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Implemented new learning strategies depending upon employees' skill levels.
- Delivered new employee onboarding and training sessions via WebEx, FaceTime and Integrated Teller.
Education
Bachelor of Science - Elementary Education
Central Michigan University
Mt. Pleasant, Michigan12.2012
Skills
- Team Demonstrations
- Management Staff Collaboration
- Supervisor Skills Training
- Training Method Development
- Cisco WebEx
- Course Materials Development
- Workshops and Conferences
- Personal Development Sessions
- Orientation Sessions
- Management Consultation
- Instructor Evaluations
- Role Playing
Timeline
Senior Retail Training Specialist
Mercantile Bank
08.2008 - Current
Bachelor of Science - Elementary Education
Central Michigan University
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