Julia Melendez

Director of Training

WashU Carwash LLC

Plainfield, IL

04.2017 - Current

Established policies and procedures for effective delivery of training services.
Created and implemented strategies for continuous learning initiatives across the organization.
Designed e-learning modules using interactive multimedia tools such as videos, audio recordings, quizzes.
Developed and delivered comprehensive training programs to ensure employee competency in job roles.
Organized virtual meetings with remote teams for online workshops or seminars.
Maintained records of all training activities including attendance sheets and evaluation forms.
Diversified skills in payroll, scheduling, and administration.
Led communication efforts by managing customer feedback on Google reviews, responding to customer inquiries via email and phone calls.
Assigned tasks to employees and monitored productivity, performance and task completion.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Conducted market research to identify trends, opportunities, and threats in the industry.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Conducted regular meetings with senior management team to review progress against established objectives.
Developed marketing strategies designed to increase brand awareness within target markets.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.