Jennifer Krzanik
JBM Hospitality LLC.
Joliet,IL
8
years of professional experience
Motivated and detail-oriented professional with customer service and hospitality experience in high-volume, fast-paced environments. Skilled in organization, communication, multitasking, and maintaining accuracy under pressure. Eager to transition into the legal field as a Paralegal, bringing professionalism, a commitment to confidentiality and client service, and a persistent growth mindset.
Work History
Server/Bartender
2 Years 6 Months- Handle 100-200+ customer orders per shift while maintaining attentive, high-volume service and quick table turnover.
- Communicate clearly with customers and team members to support smooth, efficient service during busy periods.
- Resolve customer concerns professionally while maintaining a positive experience and calm, courteous service.
- Maintain detailed knowledge of menu items, policies, and procedures to answer questions accurately and support consistent service.
- Balance multiple priorities in a fast-paced setting while staying organized and managing time effectively.
- Demonstrate strong attention to detail across service tasks to support accuracy, organization, and consistent guest care.
Dining Room Server
4 Years 7 Months- Collectively managed up to 800 covers a night while maintaining accurate, professional service in a fast-paced dining room.
- Managed multiple tables and competing priorities while maintaining accuracy and professionalism throughout service.
- Collaborated with kitchen staff, management, and fellow servers to keep dining room operations running smoothly.
- Handled guest requests and resolved concerns with tact, discretion, and professionalism.
- Processed payments accurately and maintained detailed transaction records.
- Built strong communication, problem-solving, and organizational skills through daily guest interactions.
Education
Certificate - Paralegal Studies
Bachelor of Science - Psychology, Minor in Marketing
Skills
Microsoft Word
Excel & Outlook
Data entry
Document organization
Calendar management
Payment processing
Confidentiality & professionalism
Legal document preparation
Case file management
Phone etiquette
Westlaw research
Legal research
E-filing
Timeline
Server/Bartender
JBM Hospitality LLC.
04.2024 - CurrentRead More
Dining Room Server
Tao Group Hospitality
08.2018 - 03.2023Read More
Southern Illinois University Carbondale
Bachelor of Science from Psychology, Minor in Marketing
Read More
DePaul University
Certificate from Paralegal Studies
Read More
ADDITIONAL INFORMATION
- Quick learner with strong organizational skills and a passion for law.
- Committed to providing accurate, efficient administrative support in a legal environment.