Jennifer Kucheruck
Easton,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With over 20 years of leadership, management and training skills, I am a motivated individual who is passionate about helping others, eager to learn and goal oriented.
Overview
13
13
years of professional experience
Work History
Assistant Director
Youth Advocate Program
Bethlehem , PA
09.2019 - Current
- Assist Director in managing Family Support Program to assist families remain a family unit and/or assist families with resources for reunification.
- Direct supervisor DSP staff, ID/DD waiver and OVR programs
- Developed summer youth project in conjunction with local non profits
- Implemented and trained Triple P Positive Parenting Program- Standard Level 4/ Group Level 4
- Participated in ISP meetings
- Coach staff consistently on goals
- Monitored progress of monthly outcomes
- Tracked authorized units weekly/monthly
- Monthly staff meetings
- Reported incidents when necessary
- Developed on going relationships with referring authorities
- Managed monthly billing, invoices, income including budgeting within contractual parameters
- Participated in developing contracts, budget planning and contract meetings
- Processed on-boarding for new employees
- Recruiting, hiring, and training
- Provided ongoing direction and leadership for program operations.
- Addressed and resolved technical, financial and operational concerns by working with support and regional leadership
- Participated in company wide Leadership and Management classes
Teller Supervisor
Wells Fargo
Allentown, PA
09.2012 - 09.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Hired and trained new employee staff
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy.
Branch Manager
Santander Bank Us
Bethlehem , PA
09.2011 - 09.2012
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- STARR Coach (Steps to Achieve Remarkable Results)
- Trained over 20+ retail branches, sales and service model in the STARR model
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed prospects for new loans though weekly cold calling.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Increased monthly staff retention rate after implementing new training programs.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
Associate Business Management -
Northampton Community College
Bethlehem, PABachelor Business Admistration -
Muhlenberg College
Allentown, PA12.2014
Skills
- Certified Motivational Interview Trainer
- MANDT Trainer
- Certified First Aid/CPR
- ACRE Certification
- Effective Management Skills
- Accredited Triple P Practitioner-Standard Level 4/Group Level 4
Timeline
Assistant Director
Youth Advocate Program
09.2019 - Current
Teller Supervisor
Wells Fargo
09.2012 - 09.2018
Branch Manager
Santander Bank Us
09.2011 - 09.2012
Associate Business Management -
Northampton Community College
Bachelor Business Admistration -
Muhlenberg College