Jennifer Kujawa
Granite City
Summary
Strategic leader enhancing operational efficiency and content management. Engaged stakeholders and managed projects to drive cost savings through innovative solutions. Expertise in cross-functional leadership and vendor relations, aligning initiatives with strategic objectives. Experienced Director overseeing daily operations and business strategy execution with a strong understanding of market dynamics and financial performance.
Overview
22
22
years of professional experience
Work History
DIRECTOR CONTENT MANAGEMENT
CIGNA
St. Louis
07.2021 - Current
- Led a team of 62 members to achieve targeted content management goals.
- Cultivated strong relationships with internal stakeholders and external suppliers to streamline content delivery.
- Established a global team in India, enhancing collaboration and operational efficiency.
- Internalized alternative language support for communications resulting in $XX of cost avoidance in the first year.
SENIOR MANAGER – COMMUNICATION FULFILLMENT
CIGNA
St. Louis
08.2010 - 07.2021
- Directed communication integration during Medco acquisition, Anthem Healthcare implementation, and Cigna merger.
- Developed and launched new programs and projects to enhance communication initiatives.
- Oversaw daily operations of content management team, ensuring alignment with strategic goals.
- Evaluated requirements and performed benefit and risk analysis for new initiatives.
MANAGER – CLINICAL OPERATIONS
CIGNA
St. Louis
04.2007 - 04.2010
- Directed daily activities of campaign development team, enhancing team workflow and project execution.
- Implemented new programs and projects, aligning initiatives with organizational goals.
- Identify requirements, benefit, and risk analysis for new initiatives.
- Collaborate with IT partners to drive solutions and identify opportunities for efficiencies.
- Managed relationships with sales, account management, marketing, operations, product management, and other areas to ensure cohesive collaboration.
- Monitor program timelines.
- Established process and implementation plan for the migration of campaign development to the Unica Campaign Platform.
PROJECT MANAGER – CLINICAL OPERATIONS
CIGNA
St. Louis
08.2004 - 04.2007
- Managed many of Express Scripts large initiatives such as Department of Defense and Member Choice Center, Generics Today, Lipitor to Simvastatin, and Exclusive Home Delivery.
- Ensured program timelines were met to facilitate project success.
- Identified requirements and conducted benefit and risk analysis for new initiatives to inform decision-making.
- Collaborate with IT partners to drive solutions and identify opportunities for efficiencies.
- Migrated Clinical Programs to the new Express Contact System to support Patient Savings and Advocacy.
- Executed the system migration from IMMS to Express Contact Migration used for targeting rule configuration.
- Provided expertise to enhance the effectiveness of new and existing programs and projects.
- Provided mentorship to Clinical Operations Team members to improve performance.
- Implementation of new programs and projects.
Education
GENERAL STUDIES -
SOUTHWEST BAPTIST UNIVERSITY
Bolivar, MO05.1996
Skills
- Content oversight
- Project management and coordination
- Change management and process improvement
- Stakeholder engagement
- Vendor relationship management
- Cross-functional leadership
- Team leadership and coaching
- Talent acquisition
- Critical thinking and analytical skills
- Decision making and issues resolution
- Effective communication and relationship building
- Adaptability
Timeline
DIRECTOR CONTENT MANAGEMENT
CIGNA
07.2021 - Current
SENIOR MANAGER – COMMUNICATION FULFILLMENT
CIGNA
08.2010 - 07.2021
MANAGER – CLINICAL OPERATIONS
CIGNA
04.2007 - 04.2010
PROJECT MANAGER – CLINICAL OPERATIONS
CIGNA
08.2004 - 04.2007
GENERAL STUDIES -
SOUTHWEST BAPTIST UNIVERSITY