Shanita Wickware
Indianapolis,IN
Summary
Dependable and motivated professional with a strong work ethic. Skilled in thriving in fast-paced, unsupervised environments. Quick learner with a commitment to achieving organizational goals and delivering results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Home Instead
Indianapolis, IN
12.2024 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Inspected products and worker progress throughout production.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
Patient Service Coordinator
Amedisys Homecare and Hospice
Fishers, Indiana
01.2023 - Current
- Work with the Homecare Homebase system as a Business Office Specialist.
- Establish excellent customer service on the phone and in person to individuals from socially, economically, and culturally diverse backgrounds.
- Making sure that the office runs effectively
- Assembling paper filing system to maintain accurate records.
- Scheduled appointments and maintained employee appointment calendar using MS Outlook.
- Handles multiple complex tasks simultaneously by setting priorities and meeting deadlines.
- Aid with written communications with the patients, staff, and marketing team.
- Maintain patient and staff records.
Caregiver Coordinator
Senior Home Companions of Florida
Indianapolis, Indiana
01.2021 - 01.2022
- Work with Matrix electronic medical system.
- Supervise caregivers. Interview potential caregivers and training new hires
- Documented activities and recorded information in the electronic medical system
- Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets.
Office Assistant
Acme Homecare
Indianapolis, Indiana
01.2020 - 01.2022
- Performed clerical and administrative duties and maintained patient healthcare files. While preparing and organizing documents, arranging meetings and communications, and managing organizational documentation and records.
Certified nursing assistant/Home health aide
Advantage Homecare
Indianapolis, Indiana
01.2016 - 01.2020
Certified nursing assistant recovery room
Riverside Regional Hospital
Newport News, VA
01.2013 - 01.2016
- Worked with a Registered Nurse and following the patient/family care plan to collect patient information and provide direct patient care contributes significantly to achieving patient and family outcomes before and after surgery.
Certified nursing assistant/ Home Health Aide
At Med/ ABC Homecare
Carmel, Indiana
01.2001 - 01.2012
- Worked with patients in their homes to ensure optimal care and assist the healthcare team in providing and maintaining a clean, safe environment for these patients and observing, documenting, and transporting patients. Provide on-call scheduling and support for patients, staff, and company before and after hours.
Education
MBA - Healthcare Administration
Indiana Wesleyan University National and Global
04.2024
Bachelor of Science - Health Administration
Indiana Wesleyan University National and Global
04.2022
Associate of Science - Business
Indiana Wesleyan University National and Global
12.2020
Skills
- Content oversight
- Evaluation of programs
- Leadership capabilities
- Quantitative reasoning
Certification
- Certified nursing assistant over 25 years
- CPR certification 25 years
- Certified home health aide for 25 years
- Hospice care, home care 25 years
- Critical care experience 5 years
Hobbies and Interests
Cake and Candy Maker 2000-present, Drawing 1996-present
Timeline
Quality Assurance Manager
Home Instead
12.2024 - Current
Patient Service Coordinator
Amedisys Homecare and Hospice
01.2023 - Current
Caregiver Coordinator
Senior Home Companions of Florida
01.2021 - 01.2022
Office Assistant
Acme Homecare
01.2020 - 01.2022
Certified nursing assistant/Home health aide
Advantage Homecare
01.2016 - 01.2020
Certified nursing assistant recovery room
Riverside Regional Hospital
01.2013 - 01.2016
Certified nursing assistant/ Home Health Aide
At Med/ ABC Homecare
01.2001 - 01.2012
MBA - Healthcare Administration
Indiana Wesleyan University National and Global
Bachelor of Science - Health Administration
Indiana Wesleyan University National and Global
Associate of Science - Business
Indiana Wesleyan University National and Global