Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Kuzmanovich

Clever,MO

Summary

Dynamic daycare owner/operator with a proven track record at Jennifer Kuzmanovich, excelling in curriculum planning and parent communication. Enhanced child development through engaging activities and improved parent satisfaction by implementing effective feedback systems. Skilled in financial oversight, ensuring a thriving, compliant, and nurturing environment for children.

Overview

25
25
years of professional experience

Work History

Daycare Owner/Operator

Jennifer Kuzmanovich
01.2020 - Current
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
  • Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
  • Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
  • Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
  • Maintained accurate accounting of tuition and operating reports.
  • Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
  • Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
  • Streamlined daily operations by implementing efficient scheduling systems for both staff and students.
  • Fostered strong relationships with local schools to facilitate seamless transitions for children entering kindergarten.
  • Implemented professional development opportunities for staff members to enhance their skills and knowledge in childcare practices.
  • Improved parent satisfaction with open and consistent communication channels.
  • Resolved conflicts among children with empathy and effective problem-solving techniques.
  • Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
  • Organized special events and activities that enriched educational experience for children.
  • Upheld high standards of cleanliness and hygiene, reducing spread of illness and ensuring healthy setting for children and staff.

Customer Service Manager

Walmart
10.2000 - 02.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Reduced customer complaints by proactively identifying and addressing common issues.

Education

Bachelors - Missions

Central Bible College
Springfield, MO
05.2006

Skills

  • Parent communication
  • Curriculum planning
  • Licensing knowledge
  • Child development expertise
  • Nutrition planning
  • Financial oversight
  • Activity coordination
  • Facility maintenance
  • Mealtime supervision
  • Infant and toddler care
  • Drop-off management
  • First aid and CPR certified
  • Parent engagement

Timeline

Daycare Owner/Operator

Jennifer Kuzmanovich
01.2020 - Current

Customer Service Manager

Walmart
10.2000 - 02.2020

Bachelors - Missions

Central Bible College

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