Jennifer Kwin
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of post-secondary education
21
21
years of professional experience
Work History
Server/Bartender
Bella Terra Vineyards
Hunker
05.2022 - Current
- Delivered exceptional customer service in fast-paced vineyard setting, enhancing guest satisfaction.
- Served wine and food to guests, ensuring a pleasant dining experience.
- Ensured cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Managed customer inquiries and resolved issues efficiently and courteously.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Coordinated with restaurant staff to streamline operations, promoting teamwork and efficiency.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Special Education Teacher
Propel Schools
Pittsburgh
05.2005 - 06.2021
- Developed individualized education plans for diverse student needs.
- Implemented inclusive teaching strategies to enhance student participation.
- Collaborated with parents and staff to address student progress and concerns.
- Implemented behavior management systems that promote positive behaviors.
- Established positive relationships with students and their families.
- Built relationships with students and guardians through active communication and positive feedback.
Education
Master of Science - Special Education
Chatham University
Pittsburgh, PA 05.2018 - 06.2019
Bachelor of Science - Elementary Education
Duquesne University
Pittsburgh, PA 05.2003 - 05.2005
Skills
- POS operation
- Food safety
- Team collaboration
- Customer service
- Multitasking and organization
- Problem solving
- Effective communication
- Positive guest interactions
- Adaptability
Timeline
Server/Bartender
Bella Terra Vineyards
05.2022 - Current
Master of Science - Special Education
Chatham University
05.2018 - 06.2019
Special Education Teacher
Propel Schools
05.2005 - 06.2021
Bachelor of Science - Elementary Education
Duquesne University
05.2003 - 05.2005