Summary
Work History
Education
Skills
Awards
Community Involvement
References
Timeline
Generic

Jennifer Rickert

Burlington,VT

Summary

Dependable professional that brings twenty years of experience in administrative bookkeeping and leadership is looking for a new adventure. I am a self-starter and skilled team leader with a history of unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence. I have hung up my automotive career keys and am highly-motivated to take on a new role within a positive team-oriented atmosphere where hard work and dedication will be highly valued.

Work History

Event Specialist

Federal Bureau Of Prisons
Danbury, Connecticut
2025 - 2025
  • Managed on-site setup and breakdown of events to ensure smooth operations.
  • Trained junior staff on event protocols and customer service best practices.
  • Selected décor and event materials fitting clients' requests and vision.
  • Communicated with clients to define project objectives.
  • Worked closely with clients to understand their needs and develop customized solutions tailored to those needs.

Healthcare Hospitality Assistant

Wake Robin
Shelburne, Vermont
2025 - 2025
  • Set up dining areas and tables in accordance with healthcare facility standards to ensure a welcoming and sanitary environment for residents.
  • Accurately recorded meal preferences and dietary requirements, ensuring timely and correct delivery of meals tailored to individual residents' needs.
  • Adhered strictly to healthcare directives, including special diets (e.g., diabetic, low-sodium, pureed), to promote resident safety and satisfaction.
  • Provided courteous and compassionate service, building rapport with residents to enhance their dining experience and comfort.
  • Utilized OASIS (Outcome and Assessment Information Set) training to support care quality, ensuring that hospitality services aligned with overall resident care plans.
  • Communicated effectively with nursing staff and dietitians to ensure dietary updates and resident preferences were reflected in meal service.
  • Maintained strict hygiene standards in food handling, table setting, and cleanup procedures, contributing to a safe and clean healthcare environment.

Patient Service Rep-Cholchester Family Practice

Spherion Staffing and Recruting
Colchester, Vermont
2025 - 2025
  • Greeted patients and visitors warmly upon arrival.
  • Managed patient inquiries with empathy and professionalism.
  • Scheduled appointments and coordinated patient flow to optimize efficiency.
  • Processed registration forms and verified insurance information accurately.
  • Collaborated with healthcare providers to ensure seamless communication during patient care.
  • Maintained electronic health records in compliance with regulations.
  • Answered incoming calls, providing essential information to patients professionally.
  • Adhered to HIPAA regulations when managing confidential patient information.

Volunteer

Age Well
Colchester, VT
2024 - 2025
  • Engaged in Friendly Visiting program, fostering supportive relationships with seniors based on shared interests, spanning months to years.
  • Conducted regular visits to enrich seniors' lives, providing emotional support and meaningful companionship.
  • Reported activities and assessed mental well-being to Volunteer Program Administrator, ensuring effective support and monitoring of seniors' needs.
  • Provided Medical Appointment Assistance, accompanying seniors to appointments and offering aid as needed.
  • Delivered feedback and notes to each client's case manager, ensuring comprehensive care coordination.
  • Assisted with organizing tasks, including paperwork, clothing, and mail, aiding clients during transitions such as moving or downsizing.
  • Offered Technology Assistance, helping seniors navigate devices like TV remotes, iPads, and cell phones to enhance their independence.
  • Completed general errands such as grocery shopping and prescription pickups, contributing to seniors' daily living needs and overall well-being.
  • Assisted with luncheons, including warming food, setting up tables, serving, breaking down tables, and cleaning up.

Office Manager

Burlington Subaru-Hyundai
Burlington, VT
2012 - 2024
  • Hired, trained, supervised, and mentored office personnel members in company policies, daily task execution, and industry best practices.
  • Analyzed and organized office operations and procedures.
  • Prepared a complete financial statement monthly according to dealership guidelines and the manufacturer's format and time frame.
  • Controlled all posted documents, including time records, vehicle deals, commissions, and additions and changes to inventory.
  • Maintained an effective cash management system. Forecasted cash needs.
  • Reconciled select accounts monthly.
  • Approved adjustments to inventory and receivable accounts.
  • Maintained monthly journals, schedules and general ledger, and performed related month-end closing duties.
  • Prepared payroll on a timely basis, posts payroll, and maintained payroll records.
  • Prepared sales commission/chargeback detail reports.
  • Compiled information and prepares reports as requested by management and/or dealer principal.

Accounts Payable and Receivable Clerk

Burlington Subaru-Hyundai
Burlington , VT
2004 - 2012
  • Validated all vouchers and obtained appropriate payment approval.
  • Prepared accounts payable checks.
  • Posted all open items in accounts payable.
  • Maintained all accounts payable and accounts receivable files.
  • Answered all vendor inquiries.
  • Assisted in monthly closings.
  • Receipted, reconciled, and deposited all monies received from vehicle sales, service, and parts receipts, including charges cards.
  • Reconciled statements and followed up collections as necessary.
  • Prepared accounts receivable statements monthly.
  • Researched and processed chargebacks, returns, and bad checks.
  • Answered accounts receivable phone calls and follows up on inquiries.

Education

Some College - Early Childhood Education

Champlain College
Burlington, VT

Some College - Accounting And Business Management

Community College of Vermont
Montpelier, VT

Skills

  • Communication
  • Empathy
  • Organization
  • Care Coordination
  • Companionate Listening
  • Accounting and Bookkeeping
  • Team Leadership
  • Payroll Software Proficiency
  • Collaboration and Teamwork
  • Critical Thinking
  • Interpersonal Skills
  • Time Management
  • Dependability
  • Adaptability

Awards

  • Subaru Fame Program Certificate of Excellence (2017)
  • Subaru Fame Program Certificate of Excellence - Pleiades Level (2018 through 2022)

Community Involvement

  • Cub Scout Den Leader (2006-2011)
  • Boy Scout Troop 635 Treasurer (2011-2015)
  • Essex Parks and Recreation Basketball Coach (2006-2015)
  • Volunteered Support to VT Cats Basketball Club (2013-2016)
  • Santa Night (2014-2018)
  • Lake Champlain Dragon Boat Festival (2015-2018)
  • Girl Scout Leader (2017-2021)

References

References available upon request.

Timeline

Some College - Early Childhood Education

Champlain College

Some College - Accounting And Business Management

Community College of Vermont

Event Specialist

Federal Bureau Of Prisons
2025 - 2025

Healthcare Hospitality Assistant

Wake Robin
2025 - 2025

Patient Service Rep-Cholchester Family Practice

Spherion Staffing and Recruting
2025 - 2025

Volunteer

Age Well
2024 - 2025

Office Manager

Burlington Subaru-Hyundai
2012 - 2024

Accounts Payable and Receivable Clerk

Burlington Subaru-Hyundai
2004 - 2012

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Jennifer Rickert