Shameir White
Arlington,TX
Summary
Experienced Customer Service Expert with a track record of resolving complex issues and ensuring customer satisfaction. Successful in improving processes and implementing strategies to enhance the overall customer experience. Committed to delivering exceptional service, driving operational efficiency, and fostering strong client relationships to contribute significantly to organizational success.
Overview
4
4
years of professional experience
Work History
Event Specialist
DJ Connection
11.2022 - Current
- Discussed event goals and tailored musical preferences to meet client expectations in advance
- Professionally interact with guests, making announcements and introductions as needed
- Installed and maintained high-quality sound and lighting systems at various events
- Perform pre-event sound checks to ensure optimal audio quality
- Quickly and proficiently fixed technical complications
- Developed customized music compilations to enhance alignment with event atmosphere
Customer Care Agent
Deckers Brand
10.2023 - 07.2024
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Processed claims, refunds, and customer appeasements
- Handled order placements and payments efficiently
- Supplied consistent and accurate tracking information to customers
- Expanded customer awareness about diverse company brands
Customer Service Representative
American Honda Finance Corporation
12.2022 - 10.2023
- Managed a high volume of customer inquiries and provided prompt and efficient resolution
- Delivered exceptional customer support through effective communication to maintain satisfaction.
- Collaborated with cross-functional teams to resolve complex customer issues and escalations
- Shared in-depth knowledge of products, emphasizing advantages to stimulate purchasing.
Billing Coordinator
MB2 Dental
05.2022 - 12.2022
- Managed billing process for a healthcare organization, ensuring accuracy and timeliness of invoices
- Collaborated with cross-functional teams to resolve billing discrepancies and improve billing processes
- Implemented new billing software system, resulting in increased efficiency and reduced errors
- Conducted regular audits to ensure compliance with billing regulations and industry standards
Machine Operator/Quality Inspector
TT Electronics
10.2021 - 05.2022
- Experience operating machines and conducting quality inspections in a manufacturing environment
- Strong understanding of machine setup, operation, troubleshooting, and maintenance
- Proficient in using precision measuring instruments and inspecting finished products for conformity
- Proven track record of meeting production targets while maintaining exceptional quality standards
Spa Concierge
Woodhouse Day Spa Dallas
02.2021 - 09.2021
- Knowledgeable in spa services, treatments, and products to provide personalized recommendations and assistance to clients
- Skilled in managing client bookings, ensuring smooth operations, and maintaining a relaxing spa atmosphere
- Excellent customer service skills, ensuring client satisfaction through attentive and prompt assistance
- Experienced in handling high volumes of phone calls, inquiries, and reservations in a professional manner
Education
High School Diploma -
Ouachita Parish High School
Monroe, La05.2014
Skills
- Audit
- Customer Service Excellence
- Problem Solving
- Communication
- Leadership
- Organization
- Conflict Resolution
- Attention to Detail
- Sales
- Email/chat support
- Healthcare billing
- Product support
- Time Management
Timeline
Customer Care Agent
Deckers Brand
10.2023 - 07.2024
Customer Service Representative
American Honda Finance Corporation
12.2022 - 10.2023
Event Specialist
DJ Connection
11.2022 - Current
Billing Coordinator
MB2 Dental
05.2022 - 12.2022
Machine Operator/Quality Inspector
TT Electronics
10.2021 - 05.2022
Spa Concierge
Woodhouse Day Spa Dallas
02.2021 - 09.2021
High School Diploma -
Ouachita Parish High School
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