Jennifer Lacombe

Duson,LA

Summary

Operations and revenue leader with 8+ years of experience supporting senior leadership across luxury and full-service hotel portfolios. Experienced in executive-level coordination, cross-functional collaboration, performance reporting, and managing high-priority initiatives across multi-property teams. Known for strong organization, sound judgment, and the ability to anticipate needs in fast-moving environments.

Overview

years of professional experience

Work History

Reservation Sales Supervisor (Remote)

Noble House Hotels & Resorts

04.2022 - Current

Support a portfolio of 25+ luxury boutique hotels and resorts across the U.S., Mexico, and Canada while leading a fully remote team of 15 sales agents.
In-depth understanding of multiple programs including Sabre SynXis, CRM, hotel PMS, and HMS.
Partner closely with hotel General Managers, Revenue Managers, and Directors of Sales to support pricing strategy and demand planning.
Analyze booking pace, pickup trends, conversion rates, and channel mix; provide clear reporting and actionable insights to property leadership.
Lead weekly performance calls and align team efforts with broader company revenue goals.
Ensure consistent rate integrity and brand alignment across multiple properties.
Manage team scheduling, performance coaching, hiring support, and operational workflows.
Serve as a key liaison between corporate leadership and on-property teams.
Impact: Improved booking conversion and supported revenue growth initiatives across a diverse, multi-brand portfolio.

Assistant General Manager

Holiday Inn Downtown Alexandria (IHG)

10.2019 - 04.2022

Supervised staff and coordinated activities across a 168-room full-service hotel to maintain high standards of service and hospitality.
Executed advanced functionalities of Opera PMS and IHG cloud-based software to optimize guest service delivery and operational workflows.
Worked directly with ownership and senior leadership on forecasting, budgeting, and GOP improvement strategies.
Led department head meetings focused on performance metrics, guest satisfaction, and operational efficiency.
Managed vendor relationships and contract negotiations.
Facilitated cross-departmental initiatives to enhance collaboration between food and beverage sales and guest services.
Ensured execution of brand standards and compliance requirements.
Implemented cost control strategies and executed upselling initiatives to drive operational efficiency and boost profitability.

Sales Manager

Holiday Inn Downtown Alexandria

06.2018 - 04.2022

Negotiated and executed corporate, group, and event contracts.
Managed pricing strategy, hurdle points, seasonal restrictions, and inventory controls.
Collaborated with Revenue Manager to develop sales and revenue strategy.
Analyzed competitive intelligence (STAR reports, market data).
Built and maintained strong client relationships to drive retention and new business.
Coordinated directly with executive leadership on performance forecasts and sales planning.

Assistant Housekeeping Supervisor

Baymont Inn & Suites

01.2017 - 06.2018

Assisted in training housekeeping staff on cleaning protocols and safety standards.
Coordinated daily cleaning schedules to ensure timely room turnovers.
Conducted inspections of guest rooms and common areas for quality assurance.
Implemented inventory management practices for cleaning supplies and linens.
Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.

Education

Bachelor of Business Administration -

Louisiana State University Alexandria

2021

Skills

Systems: PMS, HMS, CRM, Amadeus, GDS Synxis, Sabre, Revinate, TravelOutlook

Supervisory experience
Luxury Brand experience
Revenue management

Hospitality industry
Hotel Sales experience
Remote work experience
OTA knowledge

Affiliations

Alexandria-Pineville Hotel Association (2019–2022)

Timeline