Jennifer Lafond
Aurora,ILLINOIS
Summary
Dedicated Professional Pet Groomer with extensive experience in pet grooming and sanitation protocols. I excel in client engagement and problem identification, ensuring exceptional care and service. Recognized for enhancing client retention through outstanding service and attention to animal well-being.
Overview
11
11
years of professional experience
Work History
Professional Pet Groomer
VCA Boulder Terrace Animal Hospital
02.2019 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners and veterinary staff.
- Provided professional services and support in a dynamic work environment.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Trained animals in behavioral compliance or other special routines or commands.
Professional Pet Groomer
Bark - A - Lounge Pet Salon
04.2014 - 02.2019
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animals for behavioral problems and signs of health issues.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Provided professional services and support in a dynamic work environment.
Education
Certificare of Completion - Pet Grooming
Great Lakes Academy of Professional Pet Grooming
Homer Glen, IL05-2009
Skills
- Skilled in animal interaction
- Sanitation protocols
- Pet grooming proficiency
- Regular equipment maintenance
- Risk assessment for human and animal safety
- Detail-oriented approach
- Problem identification
- Ability to work independently or as a team
- Coordinate schedules
- Customer engagement skills
- Proficient in stress reduction techniques
- Dependable and responsible
- Multitasking Abilities
- Dependable team member
- Pet care advisory services
- Customer engagement
Timeline
Professional Pet Groomer
VCA Boulder Terrace Animal Hospital
02.2019 - Current
Professional Pet Groomer
Bark - A - Lounge Pet Salon
04.2014 - 02.2019
Certificare of Completion - Pet Grooming
Great Lakes Academy of Professional Pet Grooming
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