Jennifer LaGarde
Quincy,MA
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Human Resources Business Partner
Symbotic
Wilmington, MA
03.2023 - Current
- Support the Chief Technology Office on HR matters which includes 800+ remote and hybrid employee population including managers, directors, and VPs
- Develop and implement strategies to attract and retain top talent in a competitive market
- Conduct research and analysis of HR trends, best practices, and benchmarks to provide insights and recommendations to the company on HR strategies and initiatives
- Collaborate with cross-functional teams to develop and deliver effective training and development programs that support employee growth and professional development goals
- Develop and execute employee engagement programs to enhance morale and increase employee satisfaction
- Collaborate with managers to implement performance management systems and processes to ensure consistent and fair evaluation of employee performance and facilitate employee development
- Conduct and support HR strategies involving development of employees including Performance Reviews, Promotion Cycles, Goal setting, and all other trainings
- Conduct confidential investigations when claims are submitted to keep an effective and consistent work environment.
Human Resources Business Partner
Amazon
Milford, MA
12.2020 - 03.2023
- Supported Milford, MA Sort Center Warehouse population which would fluctuate between 300-800 employees depending on Peak business
- Developed and implemented HR strategies and initiatives aligned with overall business strategy
- Collaborated with business leaders to identify workforce needs and develop strategies to attract, engage, and retain top talent
- Collaborated with leadership to identify areas for improvement and implement solutions to enhance employee satisfaction and engagement
- Completed investigations when necessary to hold employees accountable to policy
- Developed and implemented strategies to promote diversity, equity, and inclusion within organization
- Provide coaching and guidance to managers and employees on HR policies, procedures, and best practices
- Point of Contact for internal recruiting
- Audited timecards for accuracy and to review Amazon work hour expectations
- Lead and trained team of 5 HR assistants who gave guidance to employees on policies and procedures
- Recognized with top HR Procedure award out of 60+ sort centers in the United States for excelling at metrics provided regarding staffing, employee satisfaction, and employee relations
Customer Service Representative
Eversource Energy
Westwood, MA
12.2019 - 10.2020
- Managed and responded to customer requests for products, services, and company information averaging 75+ call per day
- Identified opportunities for process improvement to enhance customer service experience and increase efficiency in resolving customer concerns
- Developed and maintained a comprehensive knowledge base of company's products and services to effectively respond to customer inquiries and provide accurate information
- Maintained positive and professional attitude when interacting with customers to ensure high level of customer satisfaction
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
General Manager
Panera Bread
Pembroke, MA
05.2010 - 12.2019
- Supervised and mentored 40-50 team members including 3 to 4 Assistant Managers and up to 40 hourly employees
- Optimized profits by controlling food, beverage, and labor costs daily
- Recognized as top run café in 2018 and 2019 for excelling in service standards including hiring standards, training metrics, employee engagement, food cost, and staff retention out of 65+ cafe franchise
- Implemented and enforced company policies and procedures to ensure compliance with local, state, and federal regulations
- Developed and implemented strategies to enhance employee engagement and improve retention rates
- Conducted regular performance meetings including end of year reviews with management and hourly employees
- Developed and implemented initiatives to foster a culture of diversity and inclusion within the restaurant,ensuring that all team members feel valued and respected
- Conducted interviews, made hiring decisions, onboarded, and created training plans for all employees at café
- Created training matrix to audit for cross-training needs and build training plans for all employees to establish a high functioning team.
Administrative Assistant
Bridgewater State University
Bridgewater, MA
09.2008 - 05.2009
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Bachelor of Arts - Communication Studies
Skills
- HRMS: UltiPro, Workday, Kronos and iCIMS
- Talent Recruitment
- Onboarding Programs
- Microsoft Suite: Excel, Word, PowerPoint
- Workforce Planning
- Optimizing performance
- Employee Engagement Strategies
- Diversity and Inclusion Training
- Managing employee relations
- Coaching leadership
Timeline
Human Resources Business Partner - Symbotic
03.2023 - Current
Human Resources Business Partner - Amazon
12.2020 - 03.2023
Customer Service Representative - Eversource Energy
12.2019 - 10.2020
General Manager - Panera Bread
05.2010 - 12.2019
Administrative Assistant - Bridgewater State University
09.2008 - 05.2009
Bridgewater State University - Bachelor of Arts, Communication Studies
Certification
Human Resources Management Certification-Massasoit Community College