Jennifer Lake
Mortgage Loan Closer
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Closer
USAA
Phoenix
04.2015 - Current
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Safeguarded regulatory compliance by staying current on industry laws, policies, and guidelines.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Worked with underwriters to fix application problems and resolve issues.
Mortgage Loan Closer
DHI Mortgage
Phoenix, AZ
07.2014 - 03.2015
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Maintained detailed records of each closed loan for future reference and auditing purposes.
- Assisted clients throughout the entire loan process, ensuring their understanding and comfort at every stage.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Prepared all paperwork for loan package and arranged final closing meeting.
Senior Mortgage Loan Closer
Chase Bank
Phoenix, AZ
02.2009 - 05.2014
- Streamlined mortgage closing process by implementing efficient loan management systems.
- Reduced turnaround time for loan approvals, ensuring timely disbursement of funds to clients.
- Increased client satisfaction rates by providing personalized guidance throughout the loan closing process.
- Collaborated with underwriters and processors to resolve any discrepancies in loan documentation prior to closing.
- Coordinated seamless communication between multiple departments within the organization, streamlining workflow processes for more efficient operations.
- Implemented quality control measures to ensure accurate processing of financial data related to mortgage closings at every stage of the transaction lifecycle.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Education
Certificate of Phlebotomy - Phlebotomy
Walnut Creek School of Phlebotomy
Walnut Creek, CA08.2007
High School Diploma -
Mt Diablo High School
Concord, CA06.2000
Skills
- Detail Oriented
- Customer service and support
- Underwriting knowledge
- Policy Adherence
- Goal-Oriented
- Regulatory Compliance
- Excellent Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Proficient in 10-key
Timeline
Mortgage Loan Closer
USAA
04.2015 - Current
Mortgage Loan Closer
DHI Mortgage
07.2014 - 03.2015
Senior Mortgage Loan Closer
Chase Bank
02.2009 - 05.2014
Certificate of Phlebotomy - Phlebotomy
Walnut Creek School of Phlebotomy
High School Diploma -
Mt Diablo High School