Jennifer LaManna
Bel Air,MD
Summary
Highly analytical and meticulous professional with a proactive, solutions-focused approach. Proven ability to deliver accurate, consistent results in benefits-focused and process-driven environments. Seeking to contribute within benefits operations.
Overview
29
29
years of professional experience
Work History
Senior Benefit Analyst
Fourth Enterprises
08.2020 - Current
- Manage year-round insurance renewal schedules for multiple large client organizations, including annual analysis of benefit offerings, evaluation of available options, and design of tailored solutions to meet employer and employee needs.
- Lead internal training initiatives on benefits processes and cross-functional impacts, collaborating with payroll, compliance, and production teams.
- Direct implementation of benefit plans for diverse clients, ranging from small businesses to multi-location franchise operations.
- Create complex queries and customized reports to extract and analyze targeted data.
- Administer benefit enrollments, terminations, and employee status changes.
- Respond to employee and client inquiries regarding benefit deductions, plan details, and eligibility matters.
- Gather, compile, and analyze data from multiple sources to identify trends, resolve issues, and provide actionable feedback.
- Develop and maintain strong client relationships through consistent communication and problem resolution.
- Research and implement solutions to operational challenges to support ongoing client satisfaction.
- Apply knowledge of ACA guidelines and filing requirements.
Senior Benefit Analyst
Fourth Enterprises
08.2020 - Current
- Manage year-round insurance renewal schedules for multiple large client organizations, including annual analysis of benefit offerings, evaluation of available options, and design of tailored solutions to meet employer and employee needs.
- Lead internal training initiatives on benefits processes and cross-functional impacts, collaborating with payroll, compliance, and production teams.
- Direct implementation of benefit plans for diverse clients, ranging from small businesses to multi-location franchise operations.
- Create complex queries and customized reports to extract and analyze targeted data.
- Administer benefit enrollments, terminations, and employee status changes.
- Respond to employee and client inquiries regarding benefit deductions, plan details, and eligibility matters.
- Gather, compile, and analyze data from multiple sources to identify trends, resolve issues, and provide actionable feedback.
- Develop and maintain strong client relationships through consistent communication and problem resolution.
- Research and implement solutions to operational challenges to support ongoing client satisfaction.
- Apply knowledge of ACA guidelines and filing requirements.
Medical Leave of Absence
02.2018 - 08.2020
- Required time off to attend to recuperation and physical rehabilitation after a major injury.
Customer Service Representative
Wakely & Associates
Clearwater, FL, USA
05.2004 - 04.2006
- Provided excellent customer service via incoming calls for a national Medicare Supplement Insurance company.
- Maintained continued precise documentation of calls, problem-solving skills and follow-up.
Major Account Manager
Ceridian Benefits Services
St. Petersburg, FL, USA
06.1997 - 02.2004
- Led COBRA and HIPAA administration of several large employer groups (10,000+ employees).
- Consistently recognized by management and peers for producing high quality work.
- Demonstrated strong ability to develop and improve knowledge of business practices.
Education
Bachelor of Arts -
University of South Florida
Tampa, FLSkills
- Strong operational expertise in benefits systems, including managing enrollments, deductions, reconciliations, and monitoring file feeds across HRIS, Payroll, and vendor platforms
- Partner with vendors, auditors, and internal teams to ensure accurate reporting, audits, valuations, and special projects
- Strong foundational understanding of ACA, 401(k), and health benefit plan principles and compliance requirements
Personal Information
Title: Senior Benefit Analyst
Timeline
Senior Benefit Analyst
Fourth Enterprises
08.2020 - Current
Senior Benefit Analyst
Fourth Enterprises
08.2020 - Current
Medical Leave of Absence
02.2018 - 08.2020
Customer Service Representative
Wakely & Associates
05.2004 - 04.2006
Major Account Manager
Ceridian Benefits Services
06.1997 - 02.2004
Bachelor of Arts -
University of South Florida