Jennifer LaMay
Phoenix,AZ
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
The Cheesecake Factory
Scottsdale , AZ
12.2012 - Current
- Analyze financial statements to identify areas of improvement or cost savings opportunities.
- Resolved customer complaints to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including training, scheduling, budgeting, and inventory control.
- Supervise and train staff in customer service, food handling, and safety protocols.
- Adhered to all health department regulations regarding food storage and preparation.
Area Director of Operations
Mimi's Cafe
Richmond, VA
10.2010 - 11.2012
- Managed budgeting process by setting targets for each store based on past performance.
- Recruited, interviewed and hired qualified personnel for managerial positions within the district.
- Conducted regular store visits to monitor operations, identify challenges and provide support to managers and staff.
Area Field Training Leader
Mimi's Cafe
Richmond , VA
02.2009 - 11.2010
- Organized events for staff engagement activities such as team building exercises.
- Identified training needs for staff members and developed appropriate programs.
- Developed training programs for hourly staff, wrote content then participated in roll out to the company.
General Manager
Mimi's Cafe
Richmond , VA
05.2002 - 02.2009
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits to drive sales
- Implemented cost-saving measures while maintaining high quality service levels.
Education
Some College (No Degree) - Psychology & Business Management
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Interpersonal Communication
- Time management
- Adaptability
- Forward Thinking
- Guest Service
- Active Listening
- Emotional Intelligence
- Attention to Detail
Timeline
Assistant General Manager
The Cheesecake Factory
12.2012 - Current
Area Director of Operations
Mimi's Cafe
10.2010 - 11.2012
Area Field Training Leader
Mimi's Cafe
02.2009 - 11.2010
General Manager
Mimi's Cafe
05.2002 - 02.2009
Some College (No Degree) - Psychology & Business Management
Maricopa Community Colleges - Scottsdale Community College