Megan Kirchhofer
Las Cruces,NM
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity. Highly recommended by team management for customer relationship-building, interpersonal communication skills, and innovative problem-solving.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Club Pilates Franchise LLC
Las Cruces, NM
03.2024 - Current
- Ensured that customer service standards were met or exceeded at all times.
- Collaborated with other departments within the organization to coordinate projects.
- Organized special events such as promotions or fundraisers to drive business growth.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Identified customer needs and delivered relevant product solutions and promotions.
Assistant Manager
Maurices
Las Cruces, NM
05.2018 - 12.2023
- Maintained knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Club President
NMSU Residence Hall Association
Las Cruces, NM
08.2021 - 05.2023
- Participated in leadership development programs to gain knowledge and skills.
- Developed relationships with local businesses to secure sponsorships.
- Resolved any conflicts between members or within the organization.
- Conducted outreach activities to raise awareness of the club's mission.
- Developed and implemented strategies to increase club membership.
- Actively sought out opportunities for professional growth and development.
- Worked closely with faculty advisors to ensure alignment of goals.
- Established a clear set of rules and guidelines for the club operations.
- Partnered with other organizations or clubs on joint projects or initiatives.
- Facilitated communication between members through emails, newsletters.
- Organized monthly meetings, assigned agenda topics, and led discussions.
- Created a budget for the year and monitored expenses.
- Coordinated fundraising efforts for special projects or initiatives.
- Oversaw all administrative tasks such as filing paperwork and managing records.
- Held regular feedback sessions with members to ensure satisfaction.
- Recruited new members by attending events and giving presentations.
- Provided support to other board members in their roles as needed.
- Assisted in developing marketing materials such as flyers and brochures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Bachelor of Arts - English
New Mexico State University
Las Cruces, NM05-2023
Skills
- Business Development
- Business operations background
- Training and development skill
- Employee Relations
- Team leadership strength
- Operations Management
- Budget Control
- Customer Retention
- Vendor Relationship Management
- Sales Coaching
- Sales Techniques
- Human Resources
- Google Drive
- Staff Management
- Staff Development
- Upselling
- Customer Needs Assessment
- Cash Handling Accuracy
- Verbal/written communication
- Customer Service
- Relationship Building
- Written and oral communication skills
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving skills
- Outgoing Personality
- Listening Skills
- Exceptional customer service
- Essay Writing
- Reading Comprehension
- Creative Writing
- Social Media Promotion
- Fundraising
- KPI Tracking
- Schedule Management
- Program Administration
- Decision-Making
- Sales Promotion
- Team Collaboration
- Process Improvements
- Interpersonal Communication
- Multitasking
- Adaptability
- Active Listening
- Sound Judgment
- Customer Relations
Affiliations
- Published poet & author
- Painter
- Lover of the outdoors & nature
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Assistant General Manager
Club Pilates Franchise LLC
03.2024 - Current
Club President
NMSU Residence Hall Association
08.2021 - 05.2023
Assistant Manager
Maurices
05.2018 - 12.2023
Bachelor of Arts - English
New Mexico State University