Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
JENNIFER LAND

JENNIFER LAND

Fort Worth,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Talent Acquisition systems professional with over 15 years experience in systems implementation and optimization, solutions consulting, and customer relationship management.

Overview

12
12
years of professional experience

Work History

Manager, Professional Services, Americas

Harver
03.2022 - 08.2023
  • Mentor and expand Delivery Managers and Solution Consultants
  • Train and lead team in all aspects of customer lifecycle, including understanding customer journey from pre-sales through onboarding, adoption, and growth stages
  • Create, execute, monitor, and modify processes that effectively implement new customers and new features for existing customers as well as deliver consulting services that drive better product utilization and ROI for existing customers
  • Partner with Go To Market team on client demos and serve as a product subject matter expert
  • Work with client teams and internal resources to actively identify and mitigate issues and manage escalations
  • Drive performance metrics for professional service responsibilities and offerings
  • Oversee larger customer implementations as well as consulting services for existing customers as necessary
  • Maintain strong network and promote organization at various industry meetings, forums, panels, and conferences
  • Contribute to scalability of implementation team with documentation and process optimization
  • Partner with Go To Market team on Request for Proposals (RFPs) and Requests for Information (RFIs)
  • Maintain all materials such as presentations and ensure demonstrations are kept up to date.

Technology Consultant

Cielo Talent
04.2021 - 02.2022
  • Provide strategic consulting on cloud-based talent acquisition technology solutions
  • Follow delivery methodologies appropriate to project and promote industry best practices
  • Deliver high-quality execution and completion rates on all client engagements
  • Develop and/or implement effective change management strategies, including communications, testing, and training programs
  • Provide functional process and design support to understand current and desired future state of people, processes, and technology
  • Gather feedback to accurately assess business requirements, pain points, and gaps facilitating best practice recommendations.

Principal Consultant

Independent
02.2019 - 03.2021
  • Taleo Enterprise Recruiting/Onboarding implementation and optimization.

Implementation Analyst

DCR Workforce (acquired by Coupa)
06.2018 - 02.2019
  • Responsible for overall implementation success
  • Evaluate customer business, understand goals of the customer program, and make recommendations to customer based on industry knowledge and capabilities
  • Lead business requirements gathering sessions and design workshops with client
  • Create and present program related materials to stakeholders and system users, via web/teleconference, to ensure successful change management, comprehension, and adoption
  • Deliver requirements documents, design documents, issues logs, risk mitigation plans, and other project deliverables
  • Present best practices workflows to client, and appropriately respond to clients' needs
  • Delegate project responsibilities and deliverables to additional project resources, as well as scheduling regular project routines and activities
  • Ensure that client configuration and business requirements documents are accurate, complete, and signed off by client
  • Configure test and production environments; upload data; conduct demonstrations for clients
  • Respond to client requests by staging data in test environment and performing appropriate tests to determine if ideas work; communicate results back to client along with possible alternative solutions
  • Participate in user acceptance testing at client site
  • Consult with stakeholders to assist in development of adequate service required
  • Ensure commitments to client are met and client satisfaction goals are achieved
  • Nurture professional relationships with peers and/or counterparts within client's organization
  • Participate in Product Development.

Project Manager, Professional Services

Sterling Talent Solutions
06.2016 - 06.2018
  • Engage and manage multiple functional (onboarding) and technical (screening integration) implementations with customers and integration partners
  • Manage implementation timelines and satisfaction
  • Gather, translate and communicate customer business requirements and deliver these requirements on time
  • Act as primary subject matter expert for functionality and configuration
  • Maintain close communication with customer to confirm details, time frames and expectations
  • Assess and manage risk throughout all aspects of implementation
  • Conduct training for administrators, users and sponsors
  • Assist Sales with Professional Services offerings and scoping
  • Collaborate with Sales and Product teams on customer satisfaction and product enhancements
  • Participate and drive internal initiatives to improve overall efficiency and effectiveness of Professional Services organization
  • Build training materials for internal team and client education
  • Mentor new team members.

Sr Systems Analyst (Contract)

Cisco
02.2016 - 04.2016
  • Provide subject matter expertise on Applicant Tracking Systems
  • Act as technical project lead to define and deliver technical solutions
  • Provide project team with recommendations to optimize business processes with technical solutions
  • Consult with project team to define project scope and project resources
  • Conduct technical analysis to define and deliver technical solutions to meet business requirements
  • Develop technical recommendations by leveraging tools such as data flow diagrams, gap and risk analysis and developing vendor comparisons analysis
  • Develop and execute test scripts
  • Identify and raise risks to project team
  • Communicate project progress to project team in timely manner.

Consultant, Client Delivery and Operations (Oracle Practice)

Accenture
09.2015 - 02.2016
  • Provide subject matter expertise on Applicant Tracking Systems
  • Act as technical project lead to define and deliver technical solutions
  • Provide project team with recommendations to optimize business processes with technical solutions
  • Consult with project team to define project scope and project resources
  • Conduct technical analysis to define and deliver technical solutions to meet business requirements
  • Develop technical recommendations by leveraging tools such as data flow diagrams, gap and risk analysis and developing vendor comparisons analysis
  • Develop and execute test scripts
  • Identify and raise risks to project team
  • Communicate project progress to project team in timely manner.

Manager, HR Systems and Programming

Mosaic North America
02.2015 - 09.2015
  • Oversee all US Talent Acquisition systems, including Taleo Enterprise, iCIMS and third party system partners
  • Serve as functional lead for Taleo Onboarding US project deployment
  • Manage day to day Taleo system configuration requests
  • Consult with leadership on overall Talent Acquisition systems strategy and application of systems within organization
  • Manage US onboarding coordinator team to ensure on time delivery of candidates across major clients.

Senior Consultant, Implementation Services

HRchitect
11.2011 - 01.2015
  • Responsible for following activities, primarily focused within Taleo Enterprise practice: Manage project planning and definition, provide ongoing project management, consult with clients on business requirements, engage in process analysis and design/re-engineering, configure applications per client specifications, facilitate onsite user acceptance testing sessions, coordinate project deployment activities, provide product training to customers and deliver complete design documentation at conclusion of project
  • Assist clients with HCM vendor selection including RFP development, vendor response analysis and demo facilitation.

Education

Some College (No Degree) - Communications

University of Texas At Arlington
Arlington

Skills

  • Strategic Consulting
  • Systems Implementation, Optimization and Management
  • Solution Consulting
  • Customer Relationship Management
  • Mentorship
  • Training

Timeline

Manager, Professional Services, Americas

Harver
03.2022 - 08.2023

Technology Consultant

Cielo Talent
04.2021 - 02.2022

Principal Consultant

Independent
02.2019 - 03.2021

Implementation Analyst

DCR Workforce (acquired by Coupa)
06.2018 - 02.2019

Project Manager, Professional Services

Sterling Talent Solutions
06.2016 - 06.2018

Sr Systems Analyst (Contract)

Cisco
02.2016 - 04.2016

Consultant, Client Delivery and Operations (Oracle Practice)

Accenture
09.2015 - 02.2016

Manager, HR Systems and Programming

Mosaic North America
02.2015 - 09.2015

Senior Consultant, Implementation Services

HRchitect
11.2011 - 01.2015

Some College (No Degree) - Communications

University of Texas At Arlington

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