Jennifer Lang
Lyman,WY
Summary
Dynamic professional with extensive experience in customer service and team leadership at Green Onion Bar & Liquor Store. Proven track record in staff training and conflict resolution, enhancing guest experiences and fostering loyalty. Skilled in inventory management, consistently achieving operational excellence and maintaining a welcoming atmosphere.
Overview
10
10
years of professional experience
Work History
Bartender
Green Onion Bar & Liquor Store
Lyman, WY
06.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Enhanced team productivity through effective scheduling and task delegation.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Served high customer volumes during special events, nights, and weekends.
Medical Laboratory Technologist
Evanston Regional Hospital
Evanston, WY
08.2021 - 08.2024
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Upgraded laboratory information systems, enhancing data management and access for all stakeholders.
Laboratory Manager
Aspen Covid Testing
Aspen, CO
01.2021 - 03.2022
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Kept laboratory in compliance with applicable guidelines and laws.
- Successfully completed multiple projects within tight deadlines, showcasing strong project management skills in the laboratory setting.
- Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Medical Laboratory Technician
Mercy Hospital Lincoln
Troy, MO
12.2014 - 01.2021
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Recorded and maintained accurate data to facilitate tracking of results.
- Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
- Collaborated with physicians to provide critical input on clinical decisions, based on test results.
- Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
- Reduced turnaround time for critical tests by optimizing laboratory workflows.
- Collaborated with other healthcare professionals to develop customized testing protocols for rare conditions.
- Conducted routine maintenance and calibration of laboratory equipment to ensure accuracy and reliability of test results.
- Streamlined test result reporting processes, ensuring timely delivery to healthcare professionals.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Education
Associate Of Applied Sciences - Medical Laboratory Science
Moberly Area Community College
Moberly, MO05.2019
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Inventory management
- Staff scheduling
- Conflict resolution
- Guest interaction
- Outgoing personality
- Supervisory experience
- Mixology expertise
- Relationship building
- Supply ordering
- Issue resolution
- Customer relations
- Service-oriented mindset
- Event coordination
Timeline
Bartender
Green Onion Bar & Liquor Store
06.2023 - Current
Medical Laboratory Technologist
Evanston Regional Hospital
08.2021 - 08.2024
Laboratory Manager
Aspen Covid Testing
01.2021 - 03.2022
Medical Laboratory Technician
Mercy Hospital Lincoln
12.2014 - 01.2021
Associate Of Applied Sciences - Medical Laboratory Science
Moberly Area Community College