Jolene Kramer
RICHLANDTOWN,PA
Summary
Experienced with comprehensive client assessments and support planning. Utilizes person-centered approaches to address individual needs and challenges. Strong understanding of community resources and services to facilitate client well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Blended Case Manager
Lenape Valley Foundation
Doylestown, PA
09.2024 - Current
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Customer Service Associate
Wawa, Inc.
06.2023 - 09.2024
- Providing excellent customer service in a fast-paced environment accommodating customer requests and needs
- Training new employees to ensure they safely and efficiently completed tasks
- Answering customer phone calls and in-person questions
Customer Service Associate
Giant Food Stores
03.2020 - 07.2024
- Providing excellent front-end customer service
- Processing cash, credit card, and check transactions
- Answering and assisting customer questions in person and over the phone
Peer Mentor
Service Learning: Autism Spectrum Disorder
01.2024 - 05.2024
- Acted as a Peer Mentor to a student in Saint Joseph’s University’s ASPIRE Program
- Provided weekly field notes related to experiences with the student
- Attended weekly supervision meetings for updates of the student
Customer Service Associate
BJ’s Wholesale Club
08.2017 - 09.2019
- Processing transactions through cash, credit card, or personal check
- Answering in-person and phone questions
- Completed assigned tasks throughout the store, in multiple departments
Education
Bachelor in Science - Psychology
Saint Joseph’s University
05.2024
Skills
- Microsoft Applications
- Excel, PowerPoint, Word
- Adobe Photoshop
- Experience using IBM SPSS Statistics
- Direct patient care
- Individualized service planning
- Professional boundaries
- Patient assessments
- De-escalation techniques
EXPERTISE
6+ years of experience in customer service positions, focused in customer experience and work efficiency. Proficient computer skills, and excellent written and verbal communication skills. Able to work efficiently in fast-paced, high-demand environments. Excellent teamwork skills, with ability to work independently.
Certification
- Youth Mental Health First Aid Training - January 2025
- Mandated Reporter Training - February 2025
- First Aid / CPR Training - September 2024
- Deescalation Training - October 2024
Timeline
Blended Case Manager
Lenape Valley Foundation
09.2024 - Current
Peer Mentor
Service Learning: Autism Spectrum Disorder
01.2024 - 05.2024
Customer Service Associate
Wawa, Inc.
06.2023 - 09.2024
Customer Service Associate
Giant Food Stores
03.2020 - 07.2024
Customer Service Associate
BJ’s Wholesale Club
08.2017 - 09.2019
Bachelor in Science - Psychology
Saint Joseph’s University