Jennifer Lawhun
Reynoldsburg,OH
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
14
14
years of professional experience
Work History
Content Manager
Peoples Education Inc
Columbus, OH
05.2004 - 12.2008
- Edited, Uploaded, and pieced together standards based diagnostic and practice tests online to prepare students for their specific state standard tests
- Contacted and assisted school administrators nationwide with customer service questions or technical issues regarding the Epath online program
- In charge of inputting and updating new and current customer and product information as system administrator
Store Co-Manager, Brand Resource Manager
Express Women, Limited Technology Services
Columbus, Ohio
08.2002 - 04.2004
- Mentored and trained staff on customer service standards, cash registers, back-office computer programs, and selling
- Supervised the Fashion Expert program for advancing employees in fashion merchandising, and internships in New York City
- Responsible for testing and analysis of the new and existing point-of-sale software for all Limited Brands, using back-office equipment
- Verified that software, hardware applications, and functionalities were in keeping with brand processes.
Visual Manager, Customer Relations Coordinator
Bath and Body Works, Limited Brands
Columbus, Ohio
05.1995 - 07.2002
- Opened, set up fixtures, products, marketing, and trained new employees at 12 new Ohio stores
- As Coordinator updating nationwide store and manager information, re-aligning districts and regions due to store growth nationwide
- Resolved escalated customer issues assigned by the department manager that could not be handled at the district or regional level
Education
General Studies
Ohio Valley College
Parkersburg, WV01-1995
Computer Information Systems
Franklin University
Columbus, OH01-1995
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH05-1992
Skills
- Content strategy
- Editing standards
- Content analytics
- Customer relationship management
- Problem solving
- Employee training
- Project management
References
References available upon request.
Timeline
Content Manager
Peoples Education Inc
05.2004 - 12.2008
Store Co-Manager, Brand Resource Manager
Express Women, Limited Technology Services
08.2002 - 04.2004
Visual Manager, Customer Relations Coordinator
Bath and Body Works, Limited Brands
05.1995 - 07.2002
General Studies
Ohio Valley College
Computer Information Systems
Franklin University
High School Diploma -
Reynoldsburg High School
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